Field Service Technician

Uniti-e19d5f6c; Emmetsburg (IA); On-site; USD 30,000 - 41,000; Full time

Job summary

Kinetic is seeking a Field Service Technician to install and repair residential and business communications services including telephone, internet, and video from Emmetsburg, IA. The role requires climbing, ladder work, and operating a service vehicle with a safety-first mindset.

You will train with tools and test equipment, support multiple technologies, and recommend services to meet customer needs. Flexibility to work day/evening/weekend/holiday hours is expected.

Qualifications

• High School Diploma or GED equivalent.
• Valid driver's license and safe driving record.
• Ability to lift up to 50 lbs and climb; capable of working aloft.
• Willingness to work day, evening, weekend and holiday hours.

Responsibilities

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to service multiple technologies and network designs.
• Recommend products and services to resolve customer needs.
• Work in buried and aerial plant; perform pole climbing and ladder work.
• Safely operate and maintain company service vehicle and work indoors/outdoors.
• Complete safety training and follow safety standards.

Skills

Technology basics

Math skills

Driver's license

Color discrimination

Lifting 50 lbs

Safety training

Flexible hours

High school diploma

Education

High School Diploma or GED

Tools

Test Equipment

Ladders

Climbing Hooks

Hand Tools

Power Tools

Van

Job description

**This Position Follows a Union Bidding Process**

LOCATION: Emmetsburg, IA

About the Role:

Kinetic's team of Field Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Field Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Field Service Technicians create meaningful connections with customers that create long-term relationships. This is a safety sensitive position.

What You'll Do:

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations

Do You Have?

• Basic technology and math skills
• Valid driver's license and safe driving record
• Ability to distinguish colors in use of color-coded cable.
• Ability to use equipment with maximum load capacity of 275lbs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after hour callouts.
• High School Degree or GED equivalent

Even Better:

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Physical Tasks - Standing Continuously: 67-100% | Walking Continuously: 67-100% | Sitting Occasionally: 0-33%

Driving - Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34-66%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver's License Required: Driver's License