Field Service Technician

ACCO Brands Corporation; Detroit (MI); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Comprehensive medical, prescription, (

Dental and vision plans

4% 401(k) match

Competitive paid time off

Parental leave

Company-paid life and disability

Critical illness and long-term care

Employee and family assistance

Job summary

ACCO Brands Corporation is hiring a Field Service Technician to service the Detroit, Michigan area, handling field service, repair and maintenance of roll laminators, binding and cutting equipment, and other document handling gear.

You will manage daily schedules, train operators, and maintain spare parts, leveraging electro-mechanical skills. Local candidates only, with a valid driver's license and strong customer service focus.

Qualifications

• Associate's degree, trade certifications, or equivalent field experience required
• Valid Driver’s License with a clean driving record required
• Electro-Mechanical experience using a multi-meter to troubleshoot circuits and reading schematics to troubleshoot machines preferred
• Experience with Microsoft Office and comfortable using computers
• Superior time management skills and reliability
• Strong mechanical aptitude and diagnostic experience
• Excellent customer service and communications skills
• Comfortability with being self-motivated
• Local Candidates Only (No Relocation Assistance will be provided for this role)

Responsibilities

• Provide outstanding service to our clients and promote business.
• Perform break / fix service calls in an assigned area
• Servicing, installing, diagnosing and repairing binding, laminating, cutting, folding, stitching, and other document handling equipment
• Manage your own daily schedule to meet the customer expectations.
• Maintain your spare parts inventory and manage your calls and parts on the company laptop
• Provide operator training to customers on machine operations and job setup

Skills

Electro-Mechanical troubleshooting

Microsoft Office

Time management

Mechanical aptitude

Customer service

Self-motivation

Valid driver’s license

Education

Associate's degree / trade certificates / equivalent experience

Job description

A company with a pioneering past and a purposeful future.

At ACCO Brands, we are united by a common purpose, to empower our consumers to feel good when they work, learn, and play. For more than a century we have developed and nurtured brands that enable people to work with more productivity, learn with more confidence, and play with more enjoyment. We are passionate about a winning culture where we grow together, driving business, professional growth, and success. We invite you to be part of a team that is grounded in a history of category-leading brands and products and focused on positioning our company for the future.

Job Summary

Calling all copier, printer and, field repair technicians - we have a great career for you! Are you tired of loading software? Do you miss the days when you trained operators to help them be more successful and utilized your electro-mechanical expertise to diagnose a machine problem?

ACCO Brands/GBC is seeking a Field Service Technician to service the Detroit, Michigan area. In this role, you will be responsible for field service, repair, and maintenance of roll laminators, business card cutters, ream paper cutters, punch machines, and other print finishing equipment. Get back to utilizing your skillset and enjoy repairing office equipment again!

Responsibilities

• Provide outstanding service to our clients and promote business.


• Perform break / fix service calls in an assigned area


• Servicing, installing, diagnosing and repairing binding, laminating, cutting, folding, stitching, and other document handling equipment


• Manage your own daily schedule to meet the customer expectations.


• Maintain your spare parts inventory and manage your calls and parts on the company laptop


• Provide operator training to customers on machine operations and job setup

Qualifications

• Associate's degree, trade certifications, or equivalent field experience required


• Valid Driver’s License with a clean driving record required


• Electro-Mechanical experience using a multi-meter to troubleshoot circuits and reading schematics to troubleshoot machines preferred


• Experience with Microsoft Office and comfortable using computers


• Superior time management skills and reliability


• Strong mechanical aptitude and diagnostic experience


• Excellent customer service and communications skills


• Comfortability with being self-motivated


• Local Candidates Only (No Relocation Assistance will be provided for this role)

Salary Range: $27.00 - $31.00/hour

About Us:

You know our brands. You love our brands. You just may not know they are ours.

If you have touched a PowerA® gaming controller, a Five Star® notebook, a Swingline® stapler, a Quartet® dry erase board, or a Kensington® computer mouse, you have touched part of ACCO Brands Corporation. With annual revenues of more than $1.5 Billion, ACCO Brands (NYSE: ACCO) designs, markets, manufactures, and sells branded academic, consumer, and business products globally. The power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth. We're proud of our long history of industry leadership and innovation and are focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

What we offer:

• Comprehensive medical, prescription, dental, and vision plans


• 4% 401(k) match with immediate eligibility and vesting


• Competitive time off, available from the first day of employment


• Parental leave


• Company-paid life and disability benefits


• Critical illness, accident, and long-term care insurance options


• Employee and family assistance programs

Growing together is how we win.

With trusted brands, strong leadership, and a clear purpose, you’ll find opportunities to grow in your career, contribute to meaningful work, and be a part of a culture that values creativity and putting our consumers and customers first.

ACCO Brands has developed and maintains a written Affative Action Program (“AAP”) for protected veterans and individuals with disabilities. A copy can be requested from Human Resources. We are committed to providing equal employment opportunities to all employees and applicants.

Equal Opportunity Employer

ACCO Brands is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical or mental disability, veteran status, or any other characteristic protected by applicable law. The company strives to create a winning culture with a leadership promise to provide equal access and opportunity for all to grow, succeed, and contribute to their full potential.

AODA

Accommodation for applicants with disabilities will be provided in all parts of the recruiting process as required under the ACCO Brands Canada AODA policy. Applicants are asked to make their needs known in advance.