Field Service Technician

Mazak Corporation; Des Moines (IA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This role involves installing and repairing cutting-edge machinery at customer sites while ensuring a safe work environment. You will be responsible for diagnosing issues, training customers, and documenting your work. With a focus on technical expertise and customer satisfaction, you will play a vital role in enhancing operational efficiency. If you have a passion for technology and a knack for problem-solving, this opportunity offers a chance to make a significant impact in a dynamic field.

Qualifications

• 2-year technical training in electronics, mechanical, or machine tool assembly.
• 3-7 years of experience in field service.

Responsibilities

• Install and repair machines and accessories at customer sites.
• Diagnose and repair mechanical, electrical, and software issues.
• Train customers on machine functions.

Skills

Engineering Drawings

Independent Work

PLC Understanding

Hydraulic Circuits Knowledge

Pneumatic Circuits Knowledge

General Computer Skills

Problem-Solving Skills

Writing and Reporting Skills

Interpersonal Skills

Education

2-Year Technical Training

High School Diploma

Tools

Test Equipment

Job description

Description

Accountability:

Install and repair machines and accessories at customer sites. Provide technical information on operation or repair of machines and accessories.

Scope and Responsibilities:

Essential duties include, but are not limited to:

1. Proactively ensure a safe and healthy work environment for all employees.
2. Install machines and accessories at customer sites, including assembly, leveling, aligning, adjusting, calibrating, and wiring.
3. Diagnose and repair mechanical, electrical, and software issues on machines and accessories at customer sites.
4. Test the operation of machines and accessories after installation or repair.
5. Train customers on machine functions.
6. Learn new machine features and accessories as they become available.
7. Complete reports documenting installation, problem assessment, repairs, and parts used.
8. Travel is required, including overnight or multiple-night stays.
9. Utilize various test equipment for troubleshooting, such as indicators, test bars, clamp force gauges, etc.

Education/Certification

• 2-year technical training in electronics, mechanical, or machine tool assembly.
• 3-7 years of experience in field service.
• High school diploma.

Skills

• Read and understand engineering drawings.
• Ability to work independently or in a team.
• Understanding of PLCs.
• Knowledge of hydraulic and pneumatic circuits.
• General computer skills.
• Ability to lift up to 50 lbs regularly; heavier lifts periodically.
• Problem-solving skills.
• Effective writing and reporting skills.
• Strong interpersonal skills.

The salary range for this position is $70,926 to $109,025.

EOE, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
All applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.