Field Service Technician

General Kinematics Vibrating Equipment; Crystal Lake (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Profit-sharing bonus

Health benefits

PTO

Job summary

General Kinematics seeks a Field Service Technician to provide technical assistance for vibrating equipment worldwide. You will troubleshoot in the field, modify equipment, train customers onsite, and support ISO objectives while collaborating with Sales, Engineering and Manufacturing.

The role requires travel up to 3–4 weeks at a time and the ability to work in harsh environments, with a base in the Crystal Lake area.

Qualifications

• Bachelor's degree in Industrial Technology or equivalent experience.
• Experience with metalworking, power transmissions, mechanical equipment, electrical control and/or programming is a plus.
• Bi-lingual abilities a plus.
• Knowledge of Microsoft Office products.

Responsibilities

• Troubleshoot equipment primarily in the field and at times in the office.
• Oversee equipment modification
• Assist and/or participate in test and tuning of equipment.
• Document service activities and results.
• Provide on-site training and preventive maintenance inspections for our customers.
• Document and report any safety concerns as it relates to the installation and operation of our equipment.
• Promote the sale of component parts at customer sites.
• Provide constant feedback to Sales, Manufacturing and Engineering.
• Fully support the Company’s ISO objectives, policies, procedures and the GK SCOPE Program.
• Assist in research and development and demonstration activities.
• Travel worldwide at any time, 3 to 4 weeks at a time.
• Work on equipment which can include climbing ladders, crawling under objects and working in harsh conditions.
• Read and understand engineering drawings.

Skills

Troubleshooting

Field service

Reading drawings

Team collaboration

Travel worldwide

Bi-lingual

MS Office

Education

Bachelor's degree in Industrial Technology

Tools

Electrical control systems

Job description

Description

Job Type

Full-time

Description

General Kinematics is the premier manufacturer of vibrating equipment for the processing of bulk materials. From vibratory feeders to entire process systems, General Kinematics creates the solutions customers require to process even the most difficult materials.

We are currently looking for a qualified Field Service Technician to join our team. This position provides technical assistance for our equipment to our customers worldwide. Additionally, this position requires working within a team environment with other areas such as Contract Sales, Component Sales, Engineering and Manufacturing.

Job Responsibilities

• Troubleshoot equipment primarily in the field and at times in the office.
• Oversee equipment modification
• Assist and/or participate in test and tuning of equipment.
• Document service activities and results.
• Provide on-site training and preventive maintenance inspections for our customers.
• Document and report any safety concerns as it relates to the installation and operation of our equipment.
• Promote the sale of component parts at customer sites.
• Provide constant feedback to Sales, Manufacturing and Engineering.
• Fully support the Company’s ISO objectives, policies, procedures and the GK SCOPE Program.
• Assist in research and development and demonstration activities.
• The willingness and ability to travel worldwide at any time, day or night, and the ability to travel 3 to 4 weeks at a time.
• The willingness and physical ability to work on our equipment which can include climbing ladders, crawling under objects and working in harsh conditions/jobsites.
• To understand basic business concepts and the ability to respond to customer requests.
• The willingness to work from existing policies and procedures and the ability to build technical knowledge.
• The ability to resolve problems by identifying and analyzing problems logically and comprehensively,
• distinguishing between relevant and irrelevant information.
• The ability to take ownership and show support for work related initiatives.
• The ability to interact with others in order to produce meaningful outcomes.
• The ability to read and understand engineering drawings.

Requirements

• Bachelor's degree in Industrial Technology or equivalent experience.
• Prior experience in metalworking, power transmissions, mechanical equipment, electrical control and/or programming a plus.
• Bi-lingual abilities a plus.
• Knowledge of Microsoft office products.

Pay/Benefits

Pay: $25.00 to $30.00 paid per hour. The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to a candidate’s experience, qualifications, geography, and internal equity.

Benefits: The position also comes with an annual profit-sharing incentive bonus payment. Our benefit programs provide choice and flexibility to meet the needs of you and your family. This includes health and well-being, financial planning tools, career development, PTO, and more.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EOE M/F/D/V