Field Service Technician

MediView XR, Inc.; Cleveland (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

MediView XR, Inc. is seeking a Vice President of Human Resources to lead initiatives in surgical guidance and navigation using AR and AI. The ideal candidate will oversee customer service operations, ensuring technical support excellence and regulatory compliance while collaborating with engineering and commercial teams. This mid-senior level position emphasizes the need for extensive experience in the field and requires a proactive, customer-focused approach.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Qualifications

• Strong troubleshooting ability and customer service mindset.
• Excellent communication skills – verbal, written, and interpersonal.
• Proficient in Microsoft Office and common business software systems.

Responsibilities

• Deliver exceptional customer service through professional communication and timely resolution of technical issues.
• Perform installation, troubleshooting, repair, software/hardware upgrades, and preventative maintenance of MediView systems.
• Collaborate cross-functionally to align service practices with company standards and ensure regulatory compliance.

Skills

Troubleshooting

Customer Service

Communication

Education

Minimum 7 years of relevant experience

5 years in electrical/mechanical/technical service role

Tools

Microsoft Office

Job description

22 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from MediView XR, Inc.

Vice President of Human Resources at Mediview XR, Inc.

MediView is building the future of surgical guidance and navigation with Augmented Reality (AR) and Artificial Intelligence (AI). The Field Service Technician is a hands-on, customer-focused technical expert responsible for providing on-site support, equipment maintenance, and troubleshooting to ensure peak performance of MediView systems.This role collaborates closely with Customer Success, Engineering, Commercial, and Operations to deliver a best-in-class service experience.

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service through professional communication and timely resolution of technical issues.
• Perform installation, troubleshooting, repair, software/hardware upgrades, and preventative maintenance of MediView systems.
• Schedule and complete service calls independently, including warranty repairs, field upgrades and equipment installations.
• Document service activities accurately using internal systems (e.g., CRM, Greenlight Guru, Azure).
• Collaborate cross-functionally to align service practices with company standards and ensure regulatory compliance.
• Maintain appropriate levels of tools, parts, and documentation for service activities.
• Support hospital credentialing and follow all safety protocols and facility procedures.
• Identify and relay potential sales opportunities and customer feedback to internal teams.
• Assist with scheduling service requests and managing parts returns and warranty tracking.
• Contribute to continuous improvement by updating FAS content and capturing service trends.
• Performs all other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience –

• Minimum of 7 years of relevant experience preferred, including 5 years in electrical/mechanical/technical service role.
• Prior experience in biomedical service, military technical training, or formal certification will be considered.

Skills –

• Strong troubleshooting ability and customer service mindset.
• Excellent communication skills – verbal, written, and interpersonal.
• Proficient in Microsoft Office and common business software systems.
• Ability to manage priorities independently in a fast-paced, evolving environment.

Other Requirements –

• Willingness to travel up to 50%, including potential international trips. Overnight stays, extended hours, or weekend support will likely be necessary.
• Experience and ability to work in a fast-paced, tech startup environment where change is a constant and roles and tasks can be ambiguous at times.

PHYSICAL DEMANDS:

Must be able to lift up to 50+ lbs. and maintain physical activity typical of field service roles. The employee will occasionally be required to stand for extended periods of time as well as walk and stoop, kneel or crouch.

WORK ENVIRONMENT:

May be in clinical or hospital environments where health may be at risk due to exposure from patients that may have infectious diseases.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Other

• Industries

  Medical Equipment Manufacturing

Referrals increase your chances of interviewing at MediView XR, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Get notified about new Service Technician jobs in Cleveland, OH.

Door and Dock Service Technician - Cleveland

Door and Dock Service Technician - Cleveland

Cleveland Heights, OH $80,000 - $100,000 6 days ago

Fire Alarm Service and Inspection Technician

HVAC - Service Field Technician (Chiller/Data Center)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.