Field Service Technician

Herbold Meckesheim GmbH; Cincinnati (OH); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

PTO

Paid holidays

401K matching

Job summary

Rotex is seeking a Field Service Technician to troubleshoot machine downtime, perform inspections, and provide training and on-site parts installation in a hybrid Cincinnati, OH environment. You will deliver post-visit reports with recommendations and quotes, and contribute to equipment design improvements based on field feedback.

The role requires an Associate’s degree in engineering or related field and 1–2 years of mechanical maintenance experience, with travel 50–75%.

Qualifications

• Associate’s degree in engineering or related field required.
• 1–2 years related mechanical engineering/maintenance experience preferred.
• Willingness to travel 50–75% of the time.

Responsibilities

• Troubleshoot machine downtime and perform overall machine assessments, providing repair or productivity recommendations.
• Perform start-up inspections and operations training for new machines.
• Oversee onsite parts removal, installation and assembly.
• Recommend parts and service solutions to improve uptime, maintenance, and operation.
• Provide written post-visit reports with overview, observations, and quotes for parts.
• Provide equipment design and feature recommendations based on field observations and customer feedback.

Skills

Microsoft Office

CRM

SolidWorks

AutoCAD

Education

Associate’s degree in engineering or related field

Tools

SolidWorks

AutoCAD

Job description

Field Service Technician### Field Service TechnicianBewerben: Hybrid: Cincinnati, OH, USA: Rotex: Full time: Heute ausgeschrieben: R-9296Shift 1 (Vereinigte Staaten) **$3,000 sign-on bonus!** **\\*NOT\\* an IT Tech role** **What Rotex Offers You:*** A robust PTO policy with 15 days of paid vacation, 11 paid holidays, and 6 paid sick days!* Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, company paid short-term and long-term disability, among others.* Generous 401K Matching Program – 3% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved\\** Competitive pay* Opportunities for development and advancement **What you’ll do**:* Troubleshoot machine downtime and perform overall machine assessments, and provide recommendations for repair or improved productivity.* Perform new machine start-up inspections and operations training.* Oversee onsite parts removal, installation and assembly.* Recommend parts and service solutions to improve machine uptime, maintenance and operation.* Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts.* Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations.* Maintain a reasonable “on-call” status to answer customer questions via phone and email.* Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer.* Assist in developing department documents, standards, and processes as necessary.* Other duties may be assigned. **Team:** This role is part of the Field Service team, supporting project deployment, troubleshooting, and customer support for mechanical and pneumatic systems.**Basic Requirements:*** Associate’s degree in engineering or related field; and 1-2 years related mechanical engineering/maintenance experience; or equivalent combination of education and experience.* Ability to travel 50-75% of the time.* Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook. **Preferred Qualifications:*** Experience with Microsoft CRM preferred* Basic knowledge of SolidWorks (3D) and AutoCAD (2D) or similar platforms preferred* Action/Results Oriented: Achieves high level, sustainable performance and results; is bottom-line oriented; steadfastly pushes self to grasp ownership for achieving timely, quality, agreed upon results; is highly energetic; not fearful of acting with less than complete data and planning; seizes opportunities and acts upon them; displays a sense of urgency.* Customer Oriented: Understands and meets the expectations and requirements of internal and external customers; gets firsthand customer information and uses it to meet customers’ needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their trust and respect. Clearly communicates the customer role in developing systems required to meet user needs and the importance of user involvement in the systems development process.* Analytical and Decisive: Uses logic and insight to solve difficult problems and create effective solutions; uncovers hidden problems; is excellent at analysis; looks beyond the obvious and seeks root cause of problems; makes decisions in a timely manner. **Physical Demands:**To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances. **Who we are:**Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we’re not done yet. We’re always looking for great people to add to our story and to help us write the next chapter in our history. Rotex is an operating company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For TomorrowTM — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To s learn more, visit: www.Hillenbrand.com. **EEO:** At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans. **DISCLAIMER:** The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time. **#LI-CT1**