Field Service Technician

Aristocrat Gaming; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Service Technician to join our Field Service Operations team in the United States and Canada. You’ll install, troubleshoot, and service gaming machines and controllers, travel as needed, and complete a hands-on training program in your first six months.

This entry-level role emphasizes problem-solving, customer service, and timely, professional support in casino environments.

Qualifications

• High school diploma or GED required; equivalent work experience acceptable.
• Willing to travel up to 30% domestically.
• Able to obtain gaming license as required.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.

Skills

Communication

Problem solving

Customer service

Self-motivation

Organizational skills

Education

High school diploma or GED

Job description

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!

We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to the organization by ensuring the seamless operation of our customers’ gaming facilities through timely and efficient technical support. This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.

What You’ll Do

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed to complete the installation.
• Gather and report accurately on service activities by using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat’s Safety Guidelines.

What We're Looking For

• High school diploma, GED, or equivalent work experience.
• At least 21 years of age.
• Have a clean and valid driver’s license and maintain an insurable driving record.
• Able to acquire a gaming license as required (Gaming License requirements will vary depending on location). Upon hire, Aristocrat will assist with application, payment, and renewal.
• Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%.
• Self-starter, flexible, adaptable, highly organized, and proactive.
• Passion for technology and solving problems.
• Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals.
• Able to communicate effectively and constructively with customers and coworkers.

Preferred Qualifications

• Experience as a slot technician, field service of technical products, or other diagnostic work.
• Experience working in the field, being on call, and traveling for work.
• Experience with electronics, mechanics, and troubleshooting

Physical Requirements

• Can lift and move a minimum of 50 pounds.
• Able to push up to 250 pounds with the assistance of moving equipment.
• Able to climb and balance on ladders.
• Have good manual dexterity, hand/eye coordination, and good eyesight.
• Able to drive and operate a vehicle for extended periods.

Work Conditions

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.
• Operate a box truck safely and efficiently.
• Work in a crowded, noisy, and smoky casino environment.
• Travel with little or no notice and for a possible extended period

Opis stanowiska mógł zostać sprawdzony i udoskonalony przy użyciu narzędzi wykorzystujących sztuczną inteligencję w celu poprawy przejrzystości, spójności i inkluzywności. Ostateczna treść, wymagania dotyczące stanowiska oraz decyzje rekrutacyjne podlegają weryfikacji przez człowieka i zatwierdzeniu przez Aristocrat.

Filozofia wynagradzania

Oferujemy kompleksowy pakiet wynagrodzenia i świadczeń, zaprojektowany tak, aby pozostawać konkurencyjnym na rynku, wspierać dobrostan pracowników oraz doceniać ich wkład w nasz sukces. Nasze podejście opiera się na zasadzie wynagradzania za wyniki, nagradzając indywidualny wpływ i osiągnięcia. Twój indywidualny pakiet wynagrodzenia zostanie określony na podstawie takich czynników jak umiejętności, doświadczenie, kwalifikacje oraz lokalizacja.

W zależności od stanowiska i lokalizacji możesz być uprawniony(-a) do otrzymywania rocznych premii i świadczeń motywacyjnych, benefitów związanych ze zdrowiem i dobrostanem, płatnego czasu wolnego, programów emerytalnych, ochrony ubezpieczeniowej oraz innych lokalnych lub ustawowych świadczeń.

Szczegółowe informacje dotyczące wynagrodzenia i świadczeń dla tego stanowiska zostaną omówione podczas procesu rekrutacyjnego.