Field Service Technician

Fives; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Overtime opportunities

Port-to-Port Travel

Vehicle allowance

Daily per diem

Weekend stay incentive

Travel rewards

Cell phone allowance

Technical training

Hands-on experience

Earning potential through travel

Job summary

Fives is seeking a Field Service Technician to install, maintain, troubleshoot, and support customers across the United States. This field-based role requires frequent travel and the ability to work independently at customer facilities.

The home office is Fond du Lac, WI, with onboarding and training conducted there; assignments may occur nationwide, including multi-day trips. This position offers significant overtime opportunities and comprehensive field support experience.

Responsibilities

• Install, demonstrate, qualify, repair, and modify Fives machines and associated equipment at customer facilities, including mechanical, electrical, and CNC systems.
• Follow verbal and written technical instructions and interpret drawings, service documentation, and other equipment documentation.
• Operate machines and associated equipment at customer facilities to demonstrate or qualify equipment.
• Observe customer qualification runs and verify that machine accuracy and quality meet applicable specifications

Job description

Join Our Team!

We are seeking a Field Service Technician to provide installation, maintenance, troubleshooting, and technical support to customers throughout the United States. This is a highly travel-focused, field-based position ideal for technicians who enjoy working independently, solving technical problems, and supporting customers directly at their facilities.

Position Summary

FIELD SERVICE TECHNICIAN

Fives HPM | Aftermarket Americas

Join Our Team!

We are seeking a Field Service Technician to provide installation, maintenance, troubleshooting, and technical support to customers throughout the United States. This is a highly travel-focused, field-based position ideal for technicians who enjoy working independently, solving technical problems, and supporting customers directly at their facilities.

Candidates should ideally be located within approximately a four-hour drive of Fond du Lac, Wisconsin, or near a major airport that provides convenient access to customer locations across the country. While assignments may occur anywhere in the U.S. based on customer and business needs, our Fond du Lac, WI office serves as the technician's home office and primary location for onboarding, technical training, and ongoing development.

This role requires extensive travel, including overnight and multi-day assignments. Technicians can expect to travel regularly to customer sites across the country for equipment installation, service, maintenance, troubleshooting, and other field support needs.

What We Offer

• Competitive Compensation with significant overtime opportunities based on travel and customer support needs


• Paid Port-to-Port Travel: Your paid workday begins when you depart for your assignment and continues through your return, providing additional earning potential


• Vehicle Allowance for eligible field-based positions


• Daily Per Diem while traveling


• Weekend Stay Incentive: Receive an additional stipend per weekend, plus applicable per diem, when business needs require you to remain at your travel location rather than return home


• Frequent Flyer & Travel Rewards: Build airline miles and eligible travel rewards through frequent business travel, subject to company travel policies and the applicable rewards program


• Cell Phone Allowance to support your work in the field


• Technical Training & Development to build your knowledge and advance your field service expertise


• Extensive Hands-On Experience working directly with customers and advanced industrial equipment


• Opportunity to Earn More Through Travel & Overtime, making this an attractive position for technicians looking to maximize their earning potential while building their technical career

Learn more about our company:

About Fives

Corporate Group Overview

Fives is an industrial engineering group with a heritage of more than 200 years. Fives designs and delivers machines, process equipment, and production lines for the world's largest industrial companies around the world. We are committed to making industry smarter, more efficient, and more sustainable.

Site Company Overview

Fives HPM designs, builds, installs, and services advanced machine tools and manufacturing systems used by leading manufacturers worldwide. Our team delivers innovative solutions that maximize productivity, precision, and reliability for customers across aerospace, defense, automotive, energy, and industrial markets.

Business Unit Overview

The High Precision Machines (HPM) Division specializes in world-class machine tool technology, automation systems, and aftermarket services that support customers throughout the lifecycle of their equipment.

Position Summary

The Field Service Technician is responsible for independently installing, demonstrating, qualifying, repairing, and modifying Fives machines and associated equipment at customer facilities. The position works across mechanical, electrical, and CNC systems and performs assignments based on verbal or written direction from Technical Support, the Service Coordinator, or Service Manager, as well as information contained in drawings, service documentation, and other technical materials.

This role also operates and evaluates equipment to verify that machine accuracy, performance, and quality meet required specifications. The Field Service Technician works directly with customers, provides technical instruction, identifies potential safety concerns, documents service activities, and provides feedback that can contribute to the continued improvement of Fives products.

Key Responsibilities

• Install, demonstrate, qualify, repair, and modify Fives machines and associated equipment at customer facilities, including mechanical, electrical, and CNC systems.


• Follow verbal and written technical instructions and interpret drawings, service documentation, and other equipment documentation.


• Operate machines and associated equipment at customer facilities to demonstrate or qualify equipment.


• Observe customer qualification runs and verify that machine accuracy and quality meet applicable specifications