Field Service Technician

Kelsan; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Medical, dental, vision

Paid time off after just 30 days

401(k) with discretionary employer match

Family-owned culture

Job summary

A family-owned distribution company in Charlotte is seeking a Field Service Technician to service and maintain pressure washers and floor care equipment for commercial clients. Responsibilities include on-site repairs, diagnosing issues, and providing excellent customer service. The ideal candidate should have mechanical or electrical service experience, strong troubleshooting skills, and a valid driver’s license. This position offers competitive pay and benefits including medical, dental, and paid time off.

Qualifications

• Mechanical or electrical service experience preferred.
• Valid driver’s license and clean driving record required.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage time effectively.
• Excellent communication and customer service skills.
• Willingness to learn and grow within a supportive team environment.

Responsibilities

• Perform on-site service, maintenance, and repairs on pressure washers and floor care machines.
• Diagnose mechanical and electrical issues and implement effective solutions.
• Install new equipment and ensure proper setup and functionality.
• Maintain accurate service records and communicate updates to internal teams.
• Provide exceptional customer service and represent the company professionally in the field.
• Travel locally to customer sites using a company-provided service vehicle.

Skills

Mechanical service experience

Electrical service experience

Strong troubleshooting skills

Excellent communication skills

Customer service skills

Time management skills

Job description

Join a company that values your technical skills and puts you on the path to long-term success. Kelsan, a 4th-generation family-owned leader in distribution and equipment services, is seeking aField Service Technicianto support our growing customer base in the Charlotte area. This role focuses on servicing and maintaining pressure washers and floor care equipment for commercial clients across multiple industries.

Main Responsibilities: other duties may be assigned

• Perform on-site service, maintenance, and repairs on pressure washers and floor care machines (e.g., scrubbers, vacuums, extractors)
• Diagnose mechanical and electrical issues and implement effective solutions
• Install new equipment and ensure proper setup and functionality
• Maintain accurate service records and communicate updates to internal teams
• Provide exceptional customer service and represent Kelsan professionally in the field
• Travel locally to customer sites using a company-provided service vehicle

Qualifications:

• Mechanical or electrical service experience preferred
• Valid driver’s license and clean driving record
• Strong troubleshooting and problem-solving skills
• Ability to work independently and manage time effectively
• Excellent communication and customer service skills
• Willingness to learn and grow within a supportive team environment

Why Kelsan?

• Competitive pay and benefits package
• Medical, dental, vision, PTO, 401(k) with discretionary employer match
• Paid time off after just 30 days
• Family-owned culture with long-term stability and growth opportunities