Field Service Technician

Smart Care Equipment Solutions; Charleston (SC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in commercial foodservice equipment is seeking a motivated technician to join their team. This role involves troubleshooting, repairing, and maintaining various technical equipment while ensuring customer satisfaction. With a focus on delivering superior service, the technician will engage with customers, manage repair parts, and maintain a clean work environment. The company offers comprehensive health benefits, a company vehicle, and opportunities for overtime, making it an attractive position for those looking to grow in a supportive environment. If you're reliable and passionate about technical service, this is the opportunity for you.

Benefits

Health Care Benefits

Paid Time Off

401K

Company Vehicle

Repair/Service Tools

Cellphone

Training Provided

Over Time Opportunities

Qualifications

• Ability to troubleshoot and repair technical equipment efficiently.
• Knowledge of electrical concepts and multimeter usage.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver high-value service with a professional demeanor.
• Perform repairs and maintenance on restaurant equipment.
• Maintain accurate documentation and inventory records.

Skills

Troubleshooting technical equipment

Basic electricity knowledge

Multimeter usage

Organizational Skills

Attention to Detail

Flexibility in shifts

Reliability and punctuality

Education

High School Diploma

Tools

Microsoft Office

Basic tools

Job description

*$1,000 Sign-On Bonus*

VP Coffee, a Smart Care Equipment Solutions company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. We provides Sales and Services and offer consultation, professional training, cafe design and full support from idea conception to daily operations.

Responsibilities and Duties

• Professional, courteous, and motivated to deliver the highest value service.
• Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution.
• Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
• Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation.
• Order and schedule delivery of repair parts and maintain inventory.
• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
• Effective interaction with internal dispatch, management, warehouse, and technician teams.
• Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.
• Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Qualifications and Skills

• Ability to troubleshoot, test, repair, and service technical equipment.
• Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics. Ability to understand, read, and utilize a multimeter.
• Ability to work flexible shifts
• Familiar with basic tools and multimeter
• Basic understanding and skill-set of Microsoft Office.
• Valid Driver's license
• Organizational Skills, Attention to Detail, Sense of urgency in responsiveness
• Ability to Adapt to Workplace Environment & Organizational Change
• Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance
• Able to lift and move heavy restaurant equipment when needed

Benefits

• Health Care Benefits with Full-Time Employment
• Paid Time Off
• 401K
• Company Vehicle and Fuel card, Repair/Service Tools, Supplies, Cellphone
• Training Provided
• Over Time Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [e-mail].