Field Service Technician

Saic; Cannon Afb (NM); On-site; USD 50,000 - 70,000; Full time

Job summary

Saic is seeking a Field Service Technician to support the AC-130 gunship at Cannon Air Force Base in New Mexico. The role involves direct customer interaction, installation and testing of complex equipment, and providing technical support for weapons systems. The ideal candidate must have a high school diploma and 4 years of aircraft maintenance experience, alongside skills in public speaking and customer service. A commitment to customer service and problem-solving is essential. Travel may be required, and a secret clearance is mandatory.

Qualifications

• 4 years of preventative and corrective aircraft maintenance experience.
• Experience as an Air Force Mechanic focusing on engine maintenance.
• Ability to obtain Secret Clearance.

Responsibilities

• Handle service inquiries and support for AC-130 gunship.
• Conduct installation and testing of equipment on-site.
• Provide technical support for weapons systems.

Skills

Public speaking

Customer service

Technical troubleshooting

Aircraft maintenance

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Maintenance data collection systems

Job description

Description

SAIC is looking for a Field Service Technician to support the AC-130 gunship located at Cannon Air Force Base in New Mexico.

JOB RESPONSIBLITES:

• Interfaces with the customer to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action.
• May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities.
• Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB.
• Provides on-site technical support for weapons and associated equipment used by the squadron.
• Acts as the liaison between the squadron and the Small Arms Branch at Naval Surface Warfare Center in Crane, IN for any technical issues related to the 30mm and 105mm weapons systems.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent and 4 years of preventative and corrective aircraft maintenance experience.
• Must possess experience as an Air Force Mechanic with a focus on engine maintenance and production processes.
• Must be able to obtain a Secret Clearance; Interim secret needed to start.
• Must be a U.S. citizen.
• Must have public speaking skills and the ability to deliver presentations to groups.
• Must have experience with maintenance data collection systems.
• Must have the motivation and ability to research directives, regulations and policies to determine solutions to problems, issues and concerns.
• Must have a commitment to customer service and be proactive in implementing policy as well as identifying and solving problems.
• Proficient in Microsoft Office products and have the ability to learn company software.

PHYSICAL REQUIREMENTS:

• Must have dexterity in fingers in both hands.
• Ability to pick up and carry 70 lbs. for a distance of 50 feet.
• Able to withstand exposure to temperature extremes in performance of duties.

TRAVEL AND SHIFT REQUIREMENTS:

• Candidate will be required to travel up to 25% world wide.
• Candidate will be working a rotating shift.