Field Service Technician

Indrebuild; Brighton (CO); On-site; USD 55,104 - 68,880; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision insurance

401K with matching contributions

Supplied uniforms

Supplied tools

Relocation package if applicable

Job summary

A field service company is seeking a full-time Field Service Technician in Brighton, Colorado to diagnose and repair diesel engines, primarily Caterpillar models. Candidates should have 3-5 years of relevant experience, a high school diploma or GED, as well as strong conflict resolution skills. Benefits include health insurance, paid time off, and 401K matching. Compensation ranges from $40-$50 per hour based on experience.

Qualifications

• 3 – 5 years of field service experience.
• Ability to work independently with little or no direction.
• MSHA Certified.

Responsibilities

• Diagnoses and troubleshoot diesel engines.
• Organize repair information and complete service reports.
• Communicate with customers regarding repairs and services.

Skills

Field service on Caterpillar Heavy Equipment

Engine rebuild on Caterpillar C18, C27, C32, 3500 series, and C175 Diesel Engines

Working knowledge of Microsoft programs

Understanding of Caterpillar warranty programs

Advanced knowledge of ET/SIS/TMI

Conflict resolution skills

Critical thinking skills

Education

High school diploma or GED

Graduation from accredited technical school

Tools

Caterpillar service tools

Microsoft Outlook

Job description

Looking to change your career? Come work for us! Independent Rebuild Specialist has been in business for 20+ years and counting. We are currently seeking candidates for a full‑time position as a Field Service Technician. This role will require candidates that enjoy all aspects of diesel engines and will be responsible for diagnosing, troubleshooting, and repairing issues on Caterpillar diesel engines in the field. This position requires strict attention to detail.

Responsibilities

• Diagnoses and troubleshoot diesel engines and related equipment.
• Organize and maintain all information including photos, inspections, and part orders for each service call.
• Complete and submit service reports, repair inspection forms, and warranty reports.
• Charges time to appropriate job number and coordinates returns for parts credits, core credits, and signed documents for warranty services with appropriate personnel.
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and management.
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns.
• Communicates effectively with customers verbally and in writing to ensure all repairs are completed correctly and in a timely manner.
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Performs work accurately with no rework and adheres to a warranty budget.
• Proficient use of Caterpillar’s Service Information System (SIS), Technical Marketing Information (TMI), Microsoft Outlook (email), laptop, com adapters, and mechanical tooling.
• Proper use of Caterpillar Electronic Technician (ET) and Service Information System (SIS) to request correct parts, diagnose, and repair equipment with minimal supervision.
• Maintains service vehicle in safe and good repair
• Maintain vehicle, tooling, and equipment in good working order
• Maintains good customer records on jobs that have been assigned
• Keeps up to date with developments in tooling, technologies, and new equipment.
• Uses safe working practices and follows all company safety requirements.
• Maintains a clean and organized work area.
• Other duties as assigned by management.

Required Qualifications

• 3 – 5 years of field service on Caterpillar Heavy Equipment
• Experience with engine rebuild on Caterpillar C18, C27, C32, 3500 series, and C175 Diesel Engines
• Working knowledge of Microsoft programs
• High school diploma or GED
• Valid driver’s license
• Understanding of Caterpillar warranty programs and coverage preferred
• Advanced knowledge of ET/SIS/TMI
• Ability to work independently with little or no direction
• MSHA Certified

Preferred Qualifications

• Graduation from an accredited technical school specialized in diesel engine or generator repair and maintenance preferred
• Experience working on engine tear down, rebuilds, and complete system repair preferred
• Clean repair and recondition equipment and components based on Cat Re‑Use criteria
• Knowledge of parts used
• Strong conflict resolution and critical thinking skills.

Psychical Demands

• Standing
• Walking
• Use of Hands
• Hearing
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more.

Travel Requirements

75%-100%

Pay Frequency

Every Friday, weekly and by direct deposit.

Hours Per Week

More than 40 preferred.

Benefits Offered

• Paid time off.
• Health insurance
• Vision insurance.
• 401K with matching contributions.
• Supplied uniforms.
• Supplied tools.Relocation package if applicable.

Job-Type

Full-Time

Total Compensation

$40-$50 per hour and based on experience.

Location

Brighton, Colorado.