Field Service Technician

Wgnstar; Boise (ID); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

WGNSTAR, an ABM company, is seeking a field-based technician for onsite installation, maintenance, and support of state-of-the-art semiconductor manufacturing equipment in Boise, ID. The role requires strong customer focus, mechanical and electrical aptitude, and the ability to work independently or in a team.

You will diagnose problems, follow detailed procedures, and colleagues to resolve issues within tight deadlines.

Qualifications

• Ability to perform in a demanding environment with varying workloads.
• Follow safety protocols and work in a team or independently.
• Attention to detail and high accuracy.
• Experience reading schematics/plumbing diagrams (as applicable).

Responsibilities

• Provide onsite support for installation, maintenance, and site support for semiconductor manufacturing/wet processing equipment.
• Evaluate and diagnose problems and make repairs.
• Follow and help develop detailed procedures.
• Collaborate with customers and field support to resolve issues under time constraints.
• Troubleshoot and document findings.
• Assist with installation and maintenance of equipment at customer facilities under supervision.
• Power up new equipment and calibrate as per guidelines.
• Set up tool parameters using specifications.
• Perform basic troubleshooting and repairs using prescribed procedures.
• Build rapport with customers at the site and gather equipment performance information.
• Work under limited supervision on complex assignments and exercise independent judgment.
• Escalate unresolved issues promptly.

Skills

Customer focus

Communication

Electrical aptitude

Mechanical aptitude

Schematic reading

Measurement tools

Job description

WGNSTAR, an ABM company, is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule

Monday - Friday, 8:00am to 5:00pm

Pay Rate

$31.00 to $37.00 depending on experience and level

Location

Boise, ID

Travel

Up to 10%

Position Type

Full-time

Benefits

This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities

• Provide onsite support for installation, maintenance, and site support for state-of-the-art semiconductor manufacturing/wet processing equipment.
• Evaluate and diagnose problems and make proper repairs.
• Follow and help develop detailed procedures.
• Work with co-workers, customer and field support in isolating and resolving problems under strict time restraints.
• Troubleshoot and document findings.
• Assist with installation and maintenance of equipment at customer facilities, under direct supervision.
• Power up new equipment; perform mechanical setup and calibration.
• Setup tool parameters using specs/guidelines.
• Perform basic troubleshooting and repair using specified procedures.
• Work with customer at the site to build rapport and to obtain information about equipment performance
• Work under limited supervision, perform a variety of complex assignments using independent judgment.
• Perform extensive troubleshooting.
• Diagnose equipment problems and promptly make repairs/adjustments.
• Escalate problems that cannot be resolved in a timely manner.

Requirements

• Ability to perform successfully in a demanding environment with varying workloads.
• Work independently or as part of a team.
• Work in a safe manner and follow all safety protocols.
• Have a strong customer focus and commitment to customer satisfaction.
• Have experience using alignment tools (micrometers/calipers/multimeters/current clamps).
• Ability to read schematics/plumbing diagrams.
• Chemical handling and familiarity (protective equipment and hazards).
• Excellent written and verbal communication skills.
• Work according to strict procedures.
• Attention to detail and a high degree of accuracy.Clear and effective communication skills both written and verbally.
• Mechanical and electrical aptitude.

Physical Effort/Activities

May be required to walk up to 5+miles per day, able to be on feet for 8-10 hrs at a time, able tobend, twist, push/pull, crouch, kneel in confined spaces, work at heights, on a ladder, and lift up to 50-75 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits

Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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