Field Service Technician

ZipRecruiter; Beverly (MA); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading MedTech company is seeking a Field Service Technician to install and maintain dialysis systems nationwide. Ideal candidates should have a background in field service with an emphasis on mechanical repair and willingness to travel extensively. Strong communication and customer service skills are essential for providing support and training to clients while adhering to safety standards.

Qualifications

• 2+ years of relevant technical experience in field service or maintenance.
• Experience within the dialysis space preferred.
• Customer-facing experience required.

Responsibilities

• Install and maintain dialysis systems at customer sites.
• Conduct preventive maintenance as per specifications.
• Provide on-site support for customer inquiries.

Skills

Field service experience

Mechanical aptitude

Customer-facing

Microsoft Office proficiency

Education

Associate degree or technical certification

Job description

Job DescriptionJob Description

Field Service Technician

Location: Remote with Travel (75-100%)

Overview

At Quanta Dialysis Technologies, we’re transforming the future of kidney care. Powered by innovative technology and driven by a clear mission to improve patient outcomes, we’re building solutions that bring flexibility, performance, and simplicity to dialysis delivery. As a fast-growing MedTech company backed by a passionate global team, we combine cutting-edge engineering with real-world impact. If you’re energized by meaningful work and want to help shape the future of healthcare, we’d love to connect with you.

Key Responsibilities

The Field Service Technician (FST) plays a key role in delivering, installing, maintaining, and servicing Quanta’s dialysis systems across customer sites nationwide. This is a hands-on, field-based role ideal for someone who thrives on travel, problem-solving, and making a real difference in patients’ lives.

You'll be part of a supportive technical team working closely with Field Service Engineers, Clinical, Sales, Marketing, and Service teams — all aligned to create a seamless and reliable customer experience.

This opportunity is perfect for biomedical technicians/engineers who are looking to work for a fast-paced startup with frequent travel.

• Support field installations of dialysis systems, including device setup and basic configuration at customer sites

• Assist with pre-installation facility surveys to determine site readiness

• Perform routine preventive maintenance per manufacturer specifications and company procedures

• Conduct first-level diagnostics and escalate unresolved issues to Field Service Engineers

• Replace parts and components as directed by senior technical staff

• Maintain service documentation in compliance with company Quality Management System (QMS) requirements

• Manage assigned inventory of spare parts, tools, and consumables

• Ensure all tools and test equipment are functional, properly stored, and calibrated as required

• Support delivery and logistics of new equipment within the assigned territory

• Provide on-site support for customer questions and assist in training efforts when needed

• Collaborate with cross-functional teams including Clinical, Sales, and R&D to ensure a seamless customer experience

• Adhere to all health, safety, and regulatory standards in all field activities

Requirements/Qualifications

• 2+ years of relevant technical experience (e.g., field service, maintenance, mechanical/electrical repair)
• Experience within the dialysis space (biomedical technician etc.)

• Associate degree or technical certification but not required

• Strong mechanical aptitude with the ability to learn and apply new technical concepts

• Customer-facing experience and mentality required

• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using service apps or ERP tools

• Valid driver's license and clean driving record

• Able to lift up to 70 lbs and safely handle equipment and tools in field environments

• Willingness to travel nationally (75-100%), including frequent airplane travel & overnight stays