Field Service Technician

Atlas Copco North America LLC; Baytown (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) Matching

Job summary

Atlas Copco North America LLC is seeking a Field Service Technician to deliver on-site diagnostic, repair, and maintenance support for portable air compressors, pumps, and generators in the Houston region. The role requires extensive travel to customer sites and strong problem-solving skills.

You will work with OEM diagnostic software, read schematics, and promote safety while delivering excellent customer service and knowledge transfer to peers.

Qualifications

• Minimum 2 years of technical service experience maintaining and repairing industrial equipment.
• 5+ years of engine diagnostics using OEM diagnostic software is preferred.
• 6+ years of technical service experience maintaining and repairing compressed air equipment or pumps is preferred.

Responsibilities

• Perform diagnostic and repair services on portable air compressors, generators, and dewatering pumps, traveling to customer locations.
• Perform diagnostics using OEM software for various engine brands; determine causes and perform repairs.
• Test and document proper operating parameters.
• Provide high level of customer service and train other technicians.

Skills

Diesel engine diagnostics

Electrical diagnostics

Mechanical skills

SCR/DPF/DOC knowledge

J1939 CAN bus

Customer service

Driver's license

Education

High School diploma or GED

Tools

OEM diagnostic software

Job description

Your role

Your mission is to deliver skilled on-site service that keeps our customers' equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Roles and Responsibilities:

• Perform diagnostic and repair services on portable air compressors, generators, and dewatering pumps in accordance with manufacturer's recommendations and traveling to customer locations.
• Perform diagnostics using OEM software for John Deere, Cummins, Isuzu, Perkins, Kubota, Kohler, and CAT. Determine possible causes and perform repairs.
• Test and document proper operating parameters.
• Provide basic tools for job along with normal maintenance of tools and equipment.
• Provide high level of customer service.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
• Train and assist other service technicians.
• Always promote and practice proper safety procedures and the correct use of personal protective equipment.
• Perform other duties as assigned.

Travel:

This position will serve the Houston area and approximately a 250 mile radius surrounding Houston. Extensive travel to customer locations is required, with some overnight travel.

Supervisory Responsibilities:

This position has no supervisory responsibility.

Your skills and experience

Experience:

• A minimum of 2 years of technical service experience maintaining and repairing industrial equipment is required.
• At least 5 years of engine diagnostics using OEM diagnostic software is preferred.
• At least 6 years of technical service experience maintaining and repairing compressed air equipment, dewatering pumps (Atlas Copco and other) or equivalent is preferred.

Education:

This position requires a High School diploma or GED.

Skills:

• Strong experience with repair knowledge of diesel emission systems (SCR, DPF, DOC).
• Strong electrical diagnostic background. 12v and 24v systems J1939 can bus systems.
• Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of portable compressors is strongly preferred.
• Ability to read and understand schematics is required
• Strong mechanical and electrical skills.
• A basic level of understanding and competence with computers and associated systems (Outlook, Excel, Word, etc.), business systems, distribution channels and accounting practices.
• Ability to work independently and be a self-starter.
• Excellent communication skills with a strong customer focus.
• Willingness to grow within the business.
• Must maintain a valid driver's license.

Your compensation and benefits

We offer competitive wages and a world-class benefits package including medical, dental, and vision insurance, company-paid life, short and long-term disability insurance, generous paid time off, and 401(k) matching and automatic company contribution.

Power Technique North America LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

We are fully committed to being a part of the solution for a better tomorrow. That's why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society.

Learn more at www.atlascopcogroup.com

Your job location

This role supports customers throughout the Houston Area and is based out of the Baytown Service Center when not providing on-site field service support.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Technician, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on longterm development and support you as you explore new ways to improve how we keep our customers' equipment running. Innovation guides how we think and act - we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us.