Field Service Technician

Shimadzu Scientific Instruments; Baltimore (MD); On-site; USD 61,000 - 63,000; Full time

Benefits offered by this job

Company car

Fuel card

Laptop

Cell phone

Health benefits

PTO + holidays

401k matching

Tuition assistance

Short-term disability

Job summary

Shimadzu Scientific Instruments is seeking a Field Service Technician to join our team and perform repair, maintenance, and verification of analytical instrumentation. In this role, you will handle in-house bench work, field service visits, and installation support.

Applicants should have an associate degree in Electrical Engineering or Technology with at least one year of repair experience on analytical instruments (HPLC, GC, LCMS, AA).

Qualifications

• Associate degree in Electrical Engineering or Technology, bachelor’s preferred.
• At least one year repairing analytical instrumentation such as HPLC, GC, LCMS, AA.
• Strong technical knowledge of these instruments and systems.
• Good communication and customer-relations skills.

Responsibilities

• Provide daily repair and maintenance support for assigned products, including installations.
• Conduct in-house bench repairs and onsite field service with limited supervision.
• Travel within the local region for customer support, including overnights.
• Offer technical phone support to customers and field personnel.

Skills

Field service

Technical repair

Customer service

Travel readiness

Electrical engineering

Education

Associate degree in Electrical Engineering or Technology

Bachelor's degree preferred

Tools

HPLC

GC

LCMS

AA

UV-VIS

ICP

Job description

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Position Summary:

Shimadzu Scientific Instruments is seeking a Field Service Technician to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Provide daily repair and maintenance support for assigned products, including installations.
• Conduct in-house bench repairs and onsite customer repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

EDUCATION AND QUALIFICATIONS:

• Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.
• At least one year of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.

The starting salary range for this role is $61,000 to $63,400 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.

This position includes a company car with a fuel card (with a $55 per pay deduction for personal use), company laptop, and a company-paid cell phone, which remains company property but can be used for personal purposes.

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here .

Qualifications

Skills

Required

Expert

Instrument- HPLC

Advanced

Instrument- GC

Some Knowledge

Instrument- ICP

Some Knowledge

Instrument- AA

Some Knowledge

Instrument- UV-VIS

Some Knowledge

Behaviors

Functional Expert

: Considered a thought leader on a subject

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Thought Provoking

: Capable of making others think deeply on a subject

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Education

Required

Associates or better in Electrical Engineering or related field.

Preferred

Bachelors or better in Chemistry or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.