Field Service Technician

Truno Retail Technology Solution, Inc.

Austin (TX)

On-site

USD 48,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

Life and Supplemental Insurance

Pet insurance

Short/Long term disability

Paid holidays

Paid vacation and sick time

Paid birthday

401k with 4% company match

Job summary

TRUNO is hiring a POS Field Service Technician to respond to service requests across their territory, troubleshoot and repair POS hardware, laser printers, scales, wrappers, and network gear. You will perform preventative maintenance, document work thoroughly, and maintain inventory and company assets.

Travel within a 150-mile radius with occasional overnight stays are expected. Preferred candidates have an Associates degree in IT or related field and 1 year of tech service experience, strong

Qualifications

Associates degree preferred in IT or related field.
1 year technology service experience preferred.
Windows and Microsoft Office familiarity required.
CompTIA A+/Network+ or Industry certifications preferred.

Responsibilities

Respond to service requests promptly and document details.
Interact professionally with store personnel and Truno teams.
Maintain regular hours and after-hours availability when needed.
Travel within approximately 150 miles with limited overnight stays.
Troubleshoot, fault isolate, repair, and test in-store equipment.
Use basic power tools for service tasks.
Provide preventative maintenance on POS and related hardware.
Configure software/hardware, installs, and upgrades as needed.
Maintain confidentiality and adhere to policies.
Keep company vehicle, tools, and equipment in good condition.
Maintain knowledge of equipment sold and supported.

Skills

Exceptional customer service

Basic break/fix skills

Basic PC operations

Excellent communication

Networks and wireless knowledge

Hand tools & test equipment

Work independently

Multi-tasking

Prior retail experience

Windows & Office familiarity

Confidentiality & integrity

Organizational skills

Education

Associates Degree in Information Technology or related field

Job description

SUMMARY

The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer needs for any POS hardware, as well as additional hardware, issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. Additional hardware may include laser printers, meat scales, and wrappers, network equipment, etc. The POS Field Service Technician is responsible to maintain current accurate spare parts/equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.

RESPONSIBILITIES

Someone in this position at TRUNO will:

Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately with comprehensive details, as well as ensure any parts/equipment used are appropriately accounted for
Interact with store personnel and Truno team in a positive manner and easy to understand by the people being communicated with
Maintain ability to work regular hours, as well as after-hours availability when needed
Willing to travel when needed, typically within a 150-mile radius, limited overnight travel
Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
Able to use tools, including basic power tools, in the performance of assigned duties
Provide preventative maintenance to customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
Perform basic configuration of software and hardware, and perform installs and upgrades, as needed
Organized, well prepared, and maintain professional appearance and conduct
Maintain strict confidentiality and adhere to company policies
Adhere to specific deadlines and timelines
Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
Additional duties and responsibilities as needed

QUALIFICATIONS

Someone in this position at TRUNO should have:

Education

Associates Degree in Information Technology or related Technology Field (Preferred)

Experience

Minimum 1 year of experience in technology service (Preferred)
Prior retail experience (Preferred)
Familiarity with Windows and Microsoft Office (Required)
Practical experience with electronics/technology hardware (Preferred)

Licenses & Certifications

CompTIA A+ Certification (Preferred)
CompTIA Network+ Certification (Preferred)
Industry-Specific Certifications (Preferred)

Skills & Knowledge (required)

Exceptional customer service orientation (Required)
Basic Break/Fix Computer skills (Required)
Basic PC operations/software knowledge (Required)
Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand (Required)
Understanding of Networks and Wireless devices (Preferred)
Proficient with use of common hand tools and basic test equipment (Required)
Ability to work independently, as well as in a team environment (Required)
Capable of multi-tasking, with ability to think, learn, and solve problems quickly (Required)
Ability to effectively prioritize and execute tasks in a high-pressure environment (Required)
Confidentiality and integrity (Required)
Detail oriented (Required)
Organizational skills (Required)