Field Service Technician

Jobot; Atlanta (GA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

$0 Deductible Health Insurance

401k Match

Eligible for OT

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their innovative team. In this role, you'll engage in extensive travel, providing essential technical support and maintenance services for cutting-edge automation systems. Your expertise will be crucial in troubleshooting, repairing, and installing equipment, ensuring top-notch service delivery to customers across various locations. With a strong emphasis on teamwork and professional development, this opportunity allows you to enhance your skills while contributing to a company that values innovation and growth. If you're passionate about engineering solutions and customer satisfaction, this role is perfect for you.

Qualifications

• Preferred Associate degree in Engineering Technology or equivalent experience.
• Strong communication skills and customer service orientation.

Responsibilities

• Provide technical support and maintenance services at customer sites.
• Document all actions and manage support cases effectively.
• Conduct training sessions for customers on equipment operation.

Skills

Verbal Communication

Written Communication

Troubleshooting

Customer Service

Mechanical Drawing Interpretation

Electrical Drawing Interpretation

Multitasking

Analytical Skills

Education

Associate Degree in Mechanical or Electrical Engineering Technology

5+ years of experience with industrial equipment

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP

CRM Software

AutoCAD

Job description

This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

Field Service Technician Need - Mid Atlantic (PA, NC, GA, VA)

This Jobot Job is hosted by Ross Theel.

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $75,000 - $85,000 per year.

A Bit About Us

Founded over 50 years ago, the company specializes in crafting automation systems and engineering solutions. With a rich history of innovation and expertise, the company has curated an extensive range of products for material handling, drying, conveying, feeding, blending, size reduction, and heat exchangers.

Why join us?

Starting from day one within our team, we empower our employees to actively participate in driving results and fostering growth. Emphasizing teamwork, specialized training programs, hands-on learning, and support from colleagues, we aim to inspire them to enhance their skills, embrace accountability, and collectively achieve common objectives.

Benefits

• $0 Deductible Health Insurance
• 401k Match
• Eligible for OT

Job Details

The Field Service Technician role involves extensive travel to various locations across multiple states. Responsibilities include providing technical support to customers on-site as the primary focus and via telephone/computer as a secondary method. Tasks encompass installation, demonstrations, qualification, troubleshooting, repair, and modification of equipment, leveraging expertise across multiple product lines. While primarily based at customer sites, occasional office-based duties involve phone support and administrative tasks like managing support cases, creating service reports, and documenting expenses.

Roles / Responsibilities

1. Execute startup, repair, and preventive maintenance services at customer sites.
2. Utilize troubleshooting techniques to identify and resolve issues during repairs, startups, and assessments.
3. Coordinate travel to and from job sites, occasionally including international locations.
4. Maintain thorough documentation of all actions and expenses, including service reports, expense reports, and product alterations.
5. Offer technical telephone support for customers, Sales, and fellow Field Service Technicians; Conduct research to find solutions to problems.
6. Conduct training sessions for customers on equipment operation and maintenance at plant-floor level.
7. Uphold service ethics related to safety, demeanor, appearance, communication, and quality of work.

Qualifications

• Preferred Associate degree in Mechanical or Electrical Engineering Technology (or related field) or a minimum of five (5)+ years of experience with industrial equipment.
• Strong verbal and written communication skills.
• Ability to analyze and interpret mechanical and electrical drawings, as well as software code.
• Familiarity with microprocessor controls and programs.
• Excellent interpersonal skills and a commitment to delivering high-quality customer service.
• Proficient in organization, prioritization, and multitasking.
• Capable of assessing situations and responding in the customer's best interest.
• Proficiency in Microsoft Word, Excel, PowerPoint, SAP, CRM, and AutoCAD.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.