Field Service Technician

AMAROK; Albuquerque (NM); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Per Diem for overnight travel

Company vehicle and travel expenses

Yearly Bonus

Disability insurance

Life Insurance

Flexible Spending Account

Tuition Reimbursement

401K matching

Training and career advancement

Job summary

AMAROK is seeking a Field Service Technician to perform preventive maintenance, troubleshooting, and system upgrades at customer sites. The role requires regular Monday–Friday travel within a 150–250 mile radius and a valid driver’s license.

Base pay plus overtime brings annual earnings of approximately $70,000–$90,000, with hourly pay ranging from $30.00–$33.00 depending on experience and location. You will support the Install Department, manage service calls, train customers, and maintain

Qualifications

• Must be available to travel Monday–Friday weekly.
• Valid Driver’s License.
• 2+ years hands-on experience troubleshooting and installing security systems (access control and/or fire alarms a plus).
• OSHA certification or familiarity preferred.
• Ability to lift heavy objects and safely climb a ladder up to 30 ft.
• Experience operating power equipment (aerial lifts, concrete saws, jack hammers, augers, mixers).
• Strong troubleshooting and analytical skills.
• Basic math skills for configurations.

Responsibilities

• Conduct preventive maintenance, troubleshooting, repairs, and system upgrades at customer sites.
• Assist Install Department with site planning, inspections, and system commissioning after construction.
• Organize and prioritize daily service calls and routes.
• Build and maintain strong relationships with customers through service, training, and support.
• Provide assistance to other Field Service Technicians as needed.
• Drive safely while following all local, state, and federal traffic laws.
• Monitor daily inventory levels, complete service reports, and submit documentation within required deadlines.
• Track and submit expense reports in compliance with company policies.

Skills

Overnight travel

Valid Driver's License

Security systems troubleshooting

OSHA knowledge

Heavy lifting

Power equipment operation

System installation experience

Tools

Access control systems

Fire alarm experience

Aerial lifts

Concrete saws / jack hammers

Job description

For over 30 years, AMAROK has been the nation’s leading provider of highly advanced perimeter security solutions, protecting over 9,000 commercial and industrial properties. Our multi-layered security system relentlessly stops would-be thieves where The Electric Guard Dog™ starts.

Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles , ensuring the security and functionality of our systems nationwide.

Approximate Year End Earnings: $70,000 – $90,000 (inclusive of base pay and average overtime). Hourly compensation range is $30.00 – $33.00 per hour determined by experience, skill set, travel requirements, and geographical location.

Key Responsibilities

• Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance.

• Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.

• Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work.

• Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support.

• Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing.

• Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently.

• Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines.

• Track and submit expense reports in compliance with company policies.

Requirements & Qualifications

• Must be available to travel Monday–Friday weekly

• Valid Driver’s License

• At least 2+ years of hands-on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus)

• OSHA certification and/or familiarity with OSHA compliance is strongly preferred

• Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft.

• Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.

• Strong ability to analyze and troubleshoot system issues effectively

• Basic Math Skills – Necessary for measuring, calculating, and troubleshooting system configurations

This is an exciting opportunity to join a rapidly growing team and make a direct impact on securing businesses across the country. If you are a self-motivated professional with a passion for service, we want to hear from you!

Benefits

• Excellent benefits package (Medical, Dental, Vision)
• Per Diem for overnight travel
• Company vehicle and company paid travel expenses
• Yearly Bonus
• Highly competitive pay (windshield time paid)
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Tuition Reimbursement Program
• Matching 401K retirement plan
• Excellent training
• Career Advancement

See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

_Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here –_https://amarok.com/privacy-policy/