Field Service Technician

Summit ToyotaLift; Agawam (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Summit ToyotaLift is seeking a Field Service Technician to perform on-site maintenance and repairs on forklifts and material handling equipment at customer locations in the Northeast. The role requires diagnosing mechanical, electrical, and hydraulic issues, and completing preventive maintenance to minimize downtime.

You will document work performed, maintain service records, and communicate with customers about equipment status and safety.

Qualifications

• Experience diagnosing and repairing industrial equipment.
• Ability to read manuals, wiring diagrams, and service docs.
• Strong customer service and communication skills.
• Valid driver’s license and willingness to travel to client sites.
• Commitment to safety practices and standards.

Responsibilities

• Inspect equipment and perform preventive maintenance.
• Troubleshoot mechanical, electrical, and hydraulic issues.
• Replace parts and document service records.
• Coordinate schedules and manage parts inventory.
• Communicate status and recommendations to customers.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Troubleshooting

Reading diagrams

Customer service

Communication skills

Documentation

Driver’s license

Travel readiness

Education

Vocational/technician training in mechanics

Job description

Company Description

Summit ToyotaLift is the Northeast’s leading forklift dealer, offering sales, rentals, and repair services backed by over 50 years of industry experience. The company maintains an extensive inventory of new and used forklifts from top brands such as Toyota, Bobcat, Mariotti, Taylor, Combilift, Bendi, and Drexel, providing solutions for both heavy outdoor lifting and precise indoor material handling. Summit ToyotaLift is known for its knowledgeable, responsive, and meticulous customer service, supported by a team of more than 50 experienced service technicians. With five locations across the Northeast, the company delivers reliable equipment, advanced technologies, and strong technical support, aiming to exceed client expectations in every engagement.

Role Description

The Field Service Technician is a full-time, remote role responsible for performing on-site maintenance, diagnostics, and repairs on a wide range of forklifts and material handling equipment at customer locations. Day-to-day tasks include inspecting equipment, troubleshooting mechanical, electrical, and hydraulic issues, replacing parts, and completing preventive maintenance to minimize downtime. The technician will document all work performed, maintain accurate service records, and communicate clearly with customers about equipment status, recommended repairs, and safe operation. The role also involves coordinating schedules, managing parts and tools inventory, following safety and compliance standards, and collaborating with the broader service team to ensure timely, high-quality support.

Qualifications

• Experience with mechanical, electrical, and hydraulic systems, including diagnosing and repairing industrial or automotive equipment.
• Ability to read and interpret technical manuals, wiring diagrams, and service documentation to perform accurate troubleshooting.
• Strong customer service and communication skills to explain technical issues in clear, accessible language and build client trust.
• Effective time management and organizational skills to handle multiple service calls, work independently, and maintain detailed records.
• Comfort using mobile devices, service software, and basic computer applications for scheduling, reporting, and documentation.
• Valid driver’s license and willingness to travel to customer sites within the assigned region.
• Commitment to safety practices, adherence to company and regulatory standards, and careful use of tools and equipment.
• Previous experience as a field technician, forklift technician, or similar role in material handling or industrial equipment is preferred.
• Vocational/technical training or certification in mechanics, automotive technology, or related fields is beneficial.Ability to lift and move equipment and parts as required for repairs and maintenance.