Field Service Technichian

Valid8 Financial, Inc.; Fond du Lac (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Medical benefits

401(k) with company participation

Life insurance

Locally owned company

Growth opportunities

Job summary

Mid-State Supply is seeking a motivated Field Service Technician to travel to customer locations and inspect, troubleshoot, repair, and maintain cabinetry products, delivering an outstanding customer experience.

You will diagnose issues, interpret cabinet drawings, and perform on-site adjustments while maintaining safety standards and high-quality craftsmanship. Ideal candidates bring carpentry skills, problem-solving ability, and a customer-first mindset.

Qualifications

• At least 2 years of industry experience.
• Knowledge of residential construction, remodeling, cabinetry.
• Strong carpentry skills and ability to repair/finish cabinets.
• Experience reading cabinet plans, elevations or designs (20/20 Design a plus).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.

Responsibilities

• Diagnose and repair cabinetry concerns, including finish, functionality, installation, and cabinet integrity.
• Perform on-site adjustments, touch-ups, repairs, and preventative maintenance.
• Read and interpret cabinet drawings, blueprints, and design layouts.
• Determine root cause of product issues and recommend effective solutions.
• Communicate professionally with homeowners, contractors, builders, and internal teams.
• Document service work using company software and mobile technology.
• Travel daily to customer locations within the service area.

Skills

Carpentry skills

Cabinetry knowledge

Troubleshooting

Reading cabinet drawings

Customer service

Communication

Independently manage schedule

MS Office

20/20 Design (plus)

Tools

20/20 Design

MS Office

Job description

Join a company where craftsmanship, customer service, and teamwork come together.

Mid-State Supply, one of Wisconsin’s leading wholesale distributors, is looking for a skilled Field Service Technician to join our team. Locally owned and operated since 1948, we take pride in providing exceptional products and service while creating a workplace where employees are valued, supported, and empowered to succeed.

If you enjoy solving problems, working independently, and helping customers, this is an excellent opportunity to put your technical and carpentry skills to work in a rewarding, customer-focused role.

What You’ll Do

As a Field Service Technician, you’ll travel to customer locations to inspect, troubleshoot, repair, and maintain cabinetry products while delivering an outstanding customer experience. Every day brings something different as you work hands-on to resolve issues and ensure our customers are completely satisfied.

Responsibilities include:

• Diagnose and repair cabinetry concerns, including finish, functionality, installation, and cabinet integrity.
• Perform on-site adjustments, touch-ups, repairs, and preventative maintenance.
• Read and interpret cabinet drawings, blueprints, and design layouts.
• Determine the root cause of product issues and recommend effective solutions.
• Communicate professionally with homeowners, contractors, builders, and internal team members.
• Document service work using company software and mobile technology.
• Follow all company safety standards and industry best practices.
• Travel daily to customer locations throughout the service area.

What We’re Looking For

We’re looking for someone who enjoys hands-on work, takes pride in quality craftsmanship, and provides exceptional customer service.

Qualified candidates will have:

• At least 2 years of industry experience.
• Knowledge of residential construction, remodeling, or cabinetry.
• Strong carpentry skills and the ability to perform cabinet repairs and finish touch-ups.
• Experience reading cabinet plans, elevations, or design layouts (20/20 Design experience is a plus).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to work independently and manage your schedule effectively.
• Comfort using computers, tablets, and Microsoft Office applications.
• Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally.

Why Mid-State Supply?

At Mid-State Supply, you’re more than an employee—you become part of a team that values hard work, integrity, and helping one another succeed.

We offer:

• Competitive hourly pay
• Paid Time Off and paid holidays
• Medical benefits
• 401(k) with company participation
• Life insurance
• Stable, locally-owned company with over 75 years of success
• Supportive team environment with opportunities to grow

If you’re looking for a career where your technical skills make a real impact and every day offers a new challenge, we’d love to hear from you.