Field Service Technical Coordinator - Pleasanton, CA

VetJobs; Pleasanton (CA); Sur place; USD 117 000 - 172 000; Plein temps

Résumé du poste

Eaton’s ES AMER ESS division is hiring a Field Service Technical Coordinator in Pleasanton, CA. This on-site role focuses on coordinating field service manpower, engineering support, and sales activities to keep district operations running smoothly.

You will manage job schedules, prepare forecasts, and assist in budget planning while ensuring safety and compliance with EESS/QEW standards. This position requires strong leadership and customer relationship skills.

Qualifications

• High School Diploma/GED or higher with minimum field service experience in electrical distribution and control systems.
• Bachelor's degree in engineering (electrical, mechanical or engineering technology) preferred.
• Experience leading and coordinating large service projects is a plus.

Responsabilités

• Oversee day-to-day office operations including field service manpower, engineering and sales support.
• Manage district job schedules and backlog; prepare budgets, timelines, and resource plans.
• Develop short-term forecasts and assist in profit plan and proposal cost estimates.

Connaissances

Organizational skills

Customer relationships

Financial knowledge

Leadership

Electrical/EESS knowledge

Negotiation

Formation

Bachelor's degree in engineering

High School Diploma/GED

Description du poste

Job Description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

This role is On-Site at the location detailed in the job post.

Eaton’s ES AMER ESS division is currently seeking a Field Service Technical Coordinator.

The expected annual salary range for this role is $117000 - $172000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

As a District Support Representative, you will oversee the day-to-day operations of the office, including field service manpower, engineering, and sales support for the operation. You will assist in managing the District’s job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required. You will assist the District Manager and Coordinator in developing short term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.

In This Role, You Will

• Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.
• Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
• Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
• Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter

Auto req ID

483525BR

Minimum Education Required

High School/GED

Basic Qualifications

High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Relocation assistance will be offered for candidates residing outside a 75-mile radius of Pleasanton, CA

Preferred Qualifications

Bachelor's degree in engineering (electrical, mechanical or engineering technology)

5+ years leading and managing large service engineering projects of complex scope

Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.

Skills

• Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Demonstrates financial and commercial knowledge.
• Strength in leadership and coaching/mentoring of both field and office personnel
• Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
• Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.
• Must submit to periodic customer required background and drug screenings
• This position requires you to drive an Eaton vehicle

City*

Pleasanton

State*

California

Job_Category

Coordinator

Job Code

Manufacturing Manufacturing

Affiliate Sponsor

Eaton

Salary Range

>$100,000