Field Service Tech - Windows/Doors

MTM LLC; Grapevine (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a skilled Field Service Technician to oversee field operations for window and door projects. The role involves meeting installers, ensuring project completion, and troubleshooting installations. Ideal candidates will possess strong organizational and communication skills, along with a high school diploma. This full-time position offers competitive compensation and various benefits, including health insurance and paid time off.

Benefits

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Vacation/PTO

Profit Sharing

401k Matching

9 Paid Holidays

Qualifications

• Building/contractor knowledge helpful.
• Ability to lift product and assist with service.

Responsibilities

• Oversee field operations for window and door projects.
• Meet installers at job sites and verify sizes.
• Troubleshoot problem installations and report findings.

Skills

Organizational Skills

Customer Focus

Communication

Interpersonal Skills

Motivation

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job description

Job Summary
We are seeking a skilled and dedicated Field Service Technician to join our team. The duties of the Field Project Technician are to oversee the field operations for replacement window and door projects. The Field Project Technician communicates directly between homeowners, installers, and the sales team to ensure projects are completed on time.

Duties

• Meet installers at job sites and introduce to customers, re-emphasize the installation process, discuss all pertinent issues, and verify sizes and attributes while setting customer expectations.
• Respond to contractors and installers for assistance at the job site, assist the contractor, or installer when needed. Follow the recovery process set by management.
• Will be responsible for inventory and inspect delivered products to make sure all products has been received for the job.
• Trouble-shoot problem installations and report findings to the Installation Manager and Sales Reps as needed.
• Make minor service repairs when possible and assist service technicians as needed.
• Complete all assigned reporting responsibilities accurately, and in a timely manner.
• Visit every project at a minimum of one time and complete all necessary tasks to include walkthrough

Requirements

• High School Diploma or equivalent.
• Building/contractor knowledge helpful.
• Excellent organizational, social, and customer focus skills are necessary along with good user skills with Microsoft Word, Excel, and PowerPoint applications.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work independently with little supervision. Build a complete product knowledge base.
• Ability to lift product, assist with service, and make minor repairs to product.

Benefits

• Competitive Compensation
• 401k/ 401k Matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• 9 Paid Holidays
• Vacation/PTO
• Life Insurance

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule: On the road

• Day shift

Work Location: On the road