Field Service Tech - Level 2

Duravant; Springdale (AR); On-site; USD 60,000 - 85,000; Full time

Job summary

Foodmate US. Inc. seeks a Field Service Technician to support installed systems and new installations across customer sites. You will diagnose, repair and test electro-mechanical poultry processing equipment, while maintaining strong customer relations and documentation.

The role requires frequent travel (up to 90%), hands-on troubleshooting, and collaboration with internal teams to ensure ongoing customer satisfaction and service quality.

Qualifications

• Two years of technical trade or equivalent experience.
• Ability to travel up to 90% to service customer sites.
• Experience reading electrical/pneumatic/industrial drawings.

Responsibilities

• Travel to customer sites up to 90% for installation, servicing and repair.
• Troubleshoot and repair electro-mechanical processing equipment.
• Communicate with customers, supervisors and management to ensure satisfaction.
• Produce accurate service and expense reports in a timely manner.
• Learn and apply new components and equipment design principles.

Skills

Travel up to 90%

Customer communication

Troubleshooting

Safety and compliance

Documenting service reports

Team collaboration

Education

Two-years technical trade

Tools

Hand & power tools

Electrical drawings

Job description

Foodmate US. Inc. is a leading poultry processing equipment provider, founded by industry experts in 2010. The company launch in the U.S. was a result of a successful product line development in the manufacturing facility located in the Netherlands.

Job Purpose

The Field Service Technician provides first level customer support for installed Foodmate systems and new installations. He or she should possess the skills to test, diagnose, troubleshoot, repair, and debug electro-mechanical processing equipment and related systems. The Field Service Technician must be able to use his or her outstanding communication skills to work closely with customer management, supervisors, production employees, and technicians on complex problems and assume responsibilities for continued customer satisfaction. This position requires frequent travel to customer sites to assist with installation, servicing and repair of Foodmate poultry processing equipment and related sub-systems, and equipment rebuilds. Work assignments are varied but limited in scope and complexity. This job is an attractive position for candidates who want to travel and be exposed to a wide variety of different opportunities and challenges.

Qualifications

Duties and responsibilities

• Able and willing to travel up to 90% of the time to perform service-related tasks at customer sites.
• Assist and learn from other experienced field service technicians and other company personnel
• Troubleshoot variety of poultry processing machines and resolve mechanical, electrical, and performance issues
• Communicate effectively with colleagues, management and customers to promote consistent product improvement
• Be able to establish and maintain a positive, professional relationship with internal & external customer personnel
• Document pertinent technical and customer information to facilitate an ongoing business relationship
• Produce and submit accurate detailed service and expense reports in a timely manner
• Proactive at learning, understanding new components and equipment design principles as they are introduced
• Be able to identify product/service opportunities at customer sites that will enhance the customer\'s Foodmate relationship
• Comply with all safety policies and procedures.
• Train customers on operation and safety components of equipment or what has been or needs to be repaired or modified
• Assist with any other related tasks and projects as required

Education & General Experience

Two-years of technical trade or equivalent experience. Course work or prior verifiable work experience with installing, troubleshooting and/or repairing electrical/pneumatic/automated/industrial equipment. Must have mechanical aptitude with ability to use various hand/power tools to install/maintain equipment. Knowledge of electrical components and understanding of electrical current flow with ability to identify and troubleshoot the same.

Required Skills

• Must be able and willing to travel up to 90% of the time.
• Ability and willingness to learn and apply required customer service skills.
• Ability to learn, produce, and submit accurate service and expense reports in a timely manner.
• Possesses a good mechanical and electrical background in a manufacturing or production environment, preferably in the food processing/manufacturing industry.
• Preferred candidates have knowledge of automated machine controls and industrial automation technology.
• Its crucial to be able to read and follow blueprints, machine drawings, and electrical drawings.
• Is proficient in the use of a laptop computer, iPad and standard software.
• Strong ability to use a variety of common power and hand tools.
• Must be able to work safely and efficiently according to industry standards.
• Must possess a valid drivers license and clean MVR
• Has strong troubleshooting ability The ability to look at an entire process and determine source of problem/issue.
• Eligible to qualify for legal passport in case of incidental International travel.

Working conditions

This job will require about 80-90% travel and may include non-traditional work hours such as weekends and holidays. Some facilities will require help on 2nd and 3rd shifts. The working conditions within a poultry processing facility can be cold or hot and damp / wet. The position will require the use of personal protection devices (ear plugs, hard hat, and eye protection). When not traveling, work will be completed from hotels, home, and/or office.

Physical Requirements

This position will require extensive travel by car as well as by airplane. Lifting parts and tools up to 50 lbs. can be expected at job sites, as well as working on ladders and concrete floors.

Direct reports

None

Foodmate maintains a drug-free workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Foodmate Human Resources Department to request accommodation. In addition to federal law requirements, Foodmate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check, post-offer drug screen, and physical prior to employment. Foodmate participates in E-Verify.