FIELD SERVICE TECH II - INFORMATION TECHNOLOGY

Aspirus, Inc; Stevens Point, Northern (WI, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Full benefits packages

PTO accrual from day one

Retirement plan with company match

Wellness program

Job summary

Aspirus Stevens Point Hospital in Stevens Point, WI is seeking a Field Service Tech II to join the INFORMATION TECHNOLOGY team. The role provides Tier 2 end-user support across desktops, mobile devices, printers, and healthcare-specific technologies, ensuring reliable operation of IT systems.

The position requires 1–3 years of IT experience, relevant certifications, and strong communication and documentation skills to work in a team environment.

Qualifications

• Associate Degree in IT/Computing or equivalent work experience.
• Microsoft MD-100 or MD-101 certification.
• ITIL 4 Foundation knowledge or certification within 12 months.

Responsibilities

• Provide Tier 2 IT end-user support for devices, phones, printers, and network access across sites.
• Troubleshoot and resolve end-user issues to ensure proper operation of healthcare IT systems.
• Maintain inventory of parts and manage vendor RMAs; dispose of obsolete hardware per policy.

Skills

End-user support

Communication

Documentation

Confidentiality

Project coordination

Teamwork

Problem solving

Education

Associate Degree in IT/Computing

Job description

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Stevens Point Hospital in Stevens Point, WI is seeking a FIELD SERVICE TECH II to join our INFORMATION TECHNOLOGY team!

The IT Field Services Technician Level 2 is responsible for Tier 2 technical service to the health care end-user community at facilities across the Aspirus Health System. The IT Field Services Technician will provide end-users with support across a wide array of end user compute devices and activities, including but not limited to, computers, mobile devices, phones, printers, peripherals, network connectivity, access control and a variety of health care specific technologies. The IT Field Services Technician troubleshoots and resolves end-user problems and ensures correct operation of health care end-user technology. Maintains inventory of computer parts and log of all repairs/service performed. Manages the return of equipment to vendors for repair and replacement using the vendor's RMA procedures. Employs appropriate measures for retirement and/or disposal of outdated and obsolete hardware and equipment. They will also implement and manage any necessary policies, procedures, or best practices for Aspirus, Inc. regarding hardware and equipment on the Aspirus network.

HOURS: Full-Time or 1.0 FTE, 80 hours every 2 weeks.

Experience/Qualifications

• Knowledge of desktop, mobile and basic technology standards and practices normally acquired through completion of coursework in Computing and/or Networking as part of an Associate Degree program, or equivalent work experience. Information Technology related Associate Degree preferred, not required.
• 1-3 years' experience in the maintenance of desktop, mobile and basic information technology, service in a health care setting beneficial.
• Successful completion of Microsoft Exam MD-100 (Managing Modern Desktops) or Microsoft Exam MD-101 (Windows Client).
• Successful completion of ITIL 4 Foundation course within 12 months of employment. ITIL 4 Foundation Certification preferred.
• Possesses analytical skills necessary to develop and implement appropriate changes to programs and systems.
• Must possess excellent communication and organizational skills to work effectively with a team environment.
• Thorough knowledge of operational processes and process improvement is beneficial.
• Demonstrates critical thinking and reasoning skills.
• Ability to serve as project resource on small to medium projects.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and colleagues. Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Ability to maintain confidentiality.
• Demonstrates exemplary customer service skills.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus Stevens Point Hospital is a fully accredited acute-care facility, offering expert, personalized care for residents of Stevens Point and Portage County. With more than 200 physicians, Stevens Point Hospital/Clinics and our medical group provides a comprehensive set of acute-care options, including both innovative and proven treatment plans. Our broad range of services include all major specialties, emergency medicine, urgent care, surgery, ICU/CCU, diagnostic radiology, rehabilitation, sports medicine, occupational and behavioral health, pathology, and sleep diagnostics. To learn more about Stevens Point click the following link: here.

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

About the Stevens Point Community

Conveniently located in the center of the state, the Stevens Point area is a recreational playground in the heart of central Wisconsin. Whether you're on the water or on land, from paddling the backwaters and sloughs or exploring 27-miles of the Green Circle Trail, adventure is calling your name. The fun continues by visiting local breweries, walking through local farmer's markets, and eating in distinct restaurants. Get to know the local arts & culture scene, inspired by the natural beauty of the area. Explore and purchase art from the blossoming artist community in numerous galleries.