Field Service Tech II

Shelby American, Inc.; Mount Pleasant (Westmoreland County); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you will play a crucial role in enhancing customer experiences through the installation and maintenance of innovative power generation products. This dynamic position involves hands-on technical work, requiring you to troubleshoot and support systems while also documenting processes and leading customer training sessions. You will be part of a dedicated team that values safety, effective communication, and technical expertise. If you are self-motivated and enjoy working in diverse environments, this is the perfect opportunity for you to grow your career and make a significant impact.

Qualifications

• 1+ year of field experience required, preferably in mechanical or electrical systems.
• Technical Diploma in Engineering Discipline is preferred.

Responsibilities

• Install, test, troubleshoot, and maintain Instrument Air products.
• Communicate manufacturing issues and work with cross-functional teams.

Skills

Mechanical skills

Electrical systems knowledge

Effective communication skills

Record keeping

Ability to lead training

Organizational skills

Basic electronics knowledge

Education

Technical Diploma in Engineering Discipline

Safety certifications (First Aid, Safe land)

Job description

Description

Job Summary: The Field Service Tech will be responsible for creating a positive customer experience at various sites through installing, testing, troubleshooting, and maintaining Qnergy’s Instrument Air products and remote power generation. When not servicing equipment in the field, may be required to perform remote field support, system and component testing, system assembly and test, and write product and process documentation and lead training sessions. The technician will also need to communicate manufacturing and engineering issues discovered in the field and work as part of a cross-functional team to find solutions.

Responsibilities:

• Must have knowledge of and hands-on experience implementing safe practices.
• Ability to read and understand technical drawings.
• Exceptional ‘motoric’ and mechanical skills.
• Experience with mechanical and electrical systems.
• Effective written and verbal communication skills.
• Good record keeping skills.
• Self-directed, highly motivated, and disciplined.
• Basic knowledge of electronics.
• Ability to lead and direct trainings for customers.
• Advantage to have experience servicing air compressors, HVAC, and/or other rotating power equipment.
• Able to read and understand technical drawings, datasheets, plus verbal and written work instructions.
• Organized and able to multi-task in a changing environment without supervision.
• You have a professional presence, both online and in person, that allows you to build trust and nurture professional relationships.

Education & Experience:

• Technical Diploma in Engineering Discipline (i.e., Electrical, Electronics, Instrumentation, Mechanical, etc.) preferred.
• Advantage to have any safety certifications such as First Aid, Safe land and/or other.
• 1+ year of field experience.

Requirements:

• Demonstrated ability to keep accurate records of activities, document new procedures and processes, and effectively communicate them to other cross-functional teams.
• Proven ability to work across a broad range of projects, work with minimal supervision both alone and in teams.
• Will be part of an on-call rotation requiring availability during non-standard hours, holidays, weekends.
• Extensive travel on short notice for extended time periods may be required, including weekends and holidays.

Environment:

• Environmental – outdoor exposure to varying weather conditions, including hot, cold, wet and arid conditions.
• Work may be performed in areas where noise levels are elevated.
• The employee is regularly required to perform a wide variety of physical tasks, from handling small precision parts to lifting and carrying up to 80 pounds.
• Some lifting up to 80 pounds may be required.
• Regular use of a computer is required.
• Employee regularly stands or sits for up to 10 hours per shift.
• This position requires the employee to be present in the office or on the job site, attendance is essential.
• Employee is regularly required to speak and hear clearly, both in person and by telephone.
• Regularly utilizes written and oral communication skills.
• Requires ability to read and interpret information and documents.
• Performs detailed work on multiple concurrent projects.