Field Service Talent Community (U.S.)

ASM International; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

ASM International in Phoenix, AZ seeks field service professionals to install, maintain, and repair advanced semiconductor capital equipment at customer sites, troubleshooting electrical, mechanical, vacuum, robotics, software and process issues.

The role emphasizes documenting actions, collaborating with engineering teams, and supporting upgrades and new technology, with opportunities from technician to senior engineer levels and relocation assistance.

Qualifications

• Associate's degree, Bachelor's degree, military technical training, or equivalent in Engineering, Electronics, Mechatronics, Electrical/Mechanical Technology, or semiconductor tech.
• Strong mechanical and electrical troubleshooting aptitude.
• Excellent communication skills and ability to build customer relationships.
• Ability to work in semiconductor manufacturing and cleanroom environments.
• Willingness and ability to travel to support customer sites.
• Authorized to work in the United States on a permanent basis.

Responsibilities

• Install, qualify, maintain, troubleshoot, and repair advanced semiconductor capital equipment at customer sites.
• Diagnose and resolve electrical, mechanical, vacuum, robotics, software, and process-related issues.
• Perform preventative and corrective maintenance to ensure equipment performance and reliability.
• Document service activities, maintenance actions, and findings accurately.
• Collaborate with Engineering, Manufacturing, Product Support, and R&D to resolve complex challenges.
• Support equipment upgrades, process improvements, and new technology introductions.
• Drive customer satisfaction through strong communication and technical excellence.
• For senior/managerial roles, mentor team members and lead escalations.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer relationships

Communication skills

Travel willingness

Education

Associate's or higher in Engineering/Electronics/Mechatronics

Tools

Vacuum systems

Robotics

Automation

Plasma systems

RF technology

Gas delivery systems

Process equipment

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's Mission

At ASM, we're helping shape the future of technology. Every day, our equipment enables the semiconductor innovations that power artificial intelligence, advanced computing, cloud infrastructure, automotive electronics, and next-generation devices around the world.

What You Will Be Working On

• Install, qualify, maintain, troubleshoot, and repair advanced semiconductor capital equipment at customer sites.
• Diagnose and resolve electrical, mechanical, vacuum, robotics, software, and process‑related system issues.
• Perform preventative and corrective maintenance activities to ensure optimal equipment performance and reliability.
• Serve as a trusted technical partner to customers by providing responsive support and delivering exceptional service.
• Document service activities, maintenance actions, and technical findings accurately and thoroughly.
• Collaborate with Engineering, Manufacturing, Product Support, and R&D teams to resolve complex technical challenges.
• Support equipment upgrades, process improvements, and new technology introductions.
• Drive customer satisfaction through strong communication, technical expertise, and a commitment to operational excellence.
• For senior and management-level roles, mentor team members, lead customer escalations, and support organizational growth and development.

What We Are Looking For

We're interested in connecting with professionals who enjoy solving technical challenges, thrive in hands‑on environments, and are passionate about supporting advanced technology. We welcome talent ranging from emerging technicians to experienced engineers and field service leaders.

Associate's degree, Bachelor's degree, military technical training, or equivalent experience in Engineering, Electronics, Mechatronics, Electrical Technology, Mechanical Technology, Semiconductor Technology, or a related technical field.

Strong mechanical and electrical troubleshooting aptitude.

Excellent communication skills and the ability to build strong customer relationships.

Ability to work in semiconductor manufacturing and cleanroom environments.

Willingness and ability to travel as required to support customer sites.

Candidates must be authorized to work in the United States on a permanent basis.

What Sets You Apart

• Experience supporting semiconductor equipment, capital equipment, or highly complex manufacturing systems.
• Knowledge of vacuum systems, robotics, automation, plasma systems, RF technology, gas delivery systems, or process equipment.
• Previous field service, maintenance, military electronics, installation, commissioning, or technical support experience.
• Experience working directly with customers in high‑tech manufacturing environments.
• A customer‑first mindset and the ability to build trusted relationships.
• Strong troubleshooting skills and a passion for solving complex technical problems.
• Leadership, mentoring, coaching, or people management experience for senior and manager‑level opportunities.
• A commitment to continuous improvement, learning, and technical excellence.
• A desire to be part of an organization helping drive the future of semiconductor manufacturing.

Why ASM

• Work with some of the most advanced semiconductor equipment in the world.
• Support leading semiconductor manufacturers at the forefront of technology innovation.
• Opportunities available from Field Service Technician through Senior Engineer and Field Service Management levels.
• Competitive compensation, comprehensive benefits, and career development opportunities.
• Relocation assistance available for qualified candidates.
• Join a collaborative global team focused on innovation, customer success, and operational excellence.

ASM is building our future talent pipeline today.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting‑edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.