Field Service Systems/Applications Engineer

Bruker; New York (NY); On-site; USD 52,000 - 90,000; Full time

Job summary

Bruker is seeking a field-based engineer to install, qualify, and maintain Bruker Nano Surfaces and Metrology instruments at customer sites. You will troubleshoot start-up issues, qualify instruments with customer samples, and provide hands-on training to users.

You will diagnose complex electro-mechanical hardware/software problems, lead teams when needed, and document activities in the support system. Occasional travel to training and customer sites is required.

Qualifications

• Minimum 5 years of related experience with a Technical degree.
• Or 3 years with a Bachelor degree.
• Or a Masters degree with no experience.
• Proven ability to install, qualify and train customers on complex instrumentation.
• Strong analytical and problem-solving skills.

Responsibilities

• Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and accessories.
• Troubleshoot start-up issues to meet objectives.
• Qualify instruments using standard customer samples.
• Diagnose and resolve complex instrument issues with minimal guidance.
• Lead cross-functional teams when complex issue is outside own area of expertise using engineering problem solving methods.
• Create and maintain activity records in support database.
• Perform preventative maintenance and re-certification of instruments.
• Educate customers on theory of operation and provide training.
• Demonstrate instrument capabilities on Bruker or customer samples.
• Provide post-sale training and support samples leveraging experience to enable customers.
• Collaborate with factories to develop new applications.
• Develop customer relations and drive Bruker business including service products.

Skills

Customer focus

Problem solving

Electro-mechanical systems

Oscilloscope

Multimeter

Education

Technical degree

Bachelor's degree

Master's degree

Tools

Oscilloscope

Multimeter

Job description

Overview

Bruker is one of the world's leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 11,000 employees at over 90 locations are working on this permanent challenge to make the world a better place.

Responsibilities

1. Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and/or accessories including but not limited to:

   1. Unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies.
   2. Independently troubleshoot and overcome a wide range of start-up issues using creative solutions to ensure the objectives are met.
   3. Qualification of the instrument and accessories using standard customer samples.

2. Work directly with customers to diagnose Bruker Semiconductor instrument issues including but not limited to:

   1. Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues with minimal guidance or documentation.
   2. Form and drive team of senior internal and external personnel when complex issue is outside of own area of expertise using engineering problem solving methods (8D, 5 Why's, Ishikawa diagrams, etc.)
   3. Create and maintain record of activity in support database

3. Preventative maintenance on Bruker Nano Surfaces and Metrology instruments which can include but not limited to:

   1. Basic maintenance and calibration of instrument and accessories
   2. Re-certification of instrument using both Bruker and customer samples.

4. Empower customers to optimize performance of their Bruker Nano Surfaces and Metrology instruments through support and instruction including but not limited to:

   1. Teaching Theory of operation and training new users on instrument operation
   2. Demonstration of instrument ability on Bruker or customer samples, applying professional experience, judgement and industry statistical practices to enable new applications
   3. Provide post-sale user and application training and support samples leveraging industry experience and soft skills to fully enable customers on the instrument.
   4. Work with customer on in depth application needs and locate potential new applications. Autonomously work with the factories to develop these solutions.
   5. Establish and enhance customer relations and drive additional Bruker business including service producs.

Environmental Requirements

• Travel both domestically and internationally for both training and customer support as needed
• Able to work in Government sites, Semiconductor cleanroom, production floor, & laboratory environments
• Must have & maintain valid driver's license

Qualifications

Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process. Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations. Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc... to be an effective independent problem solver of complex system, product user, and/or application issues. Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation. Proven experience to independently provide clear, logical, and effective communication. Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.

Minimum of 5 years of related experience with a Technical degree; or 3 years and a Bachelor degree; or a Masters degree without experience.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $38.00 and $65.00/hr and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.