Field Service Support Technician -Pittsfield, MA area

Connect America; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing the lives of seniors through innovative technologies. As a Field Service Support Technician, you will play a vital role in delivering exceptional customer service while installing and maintaining personal emergency response systems. This position offers the chance to make a real difference in the community, ensuring that individuals can live safely and independently in their homes. With a supportive team environment and a commitment to excellence, this role is perfect for compassionate individuals who thrive on helping others. Embrace the opportunity to grow your career while positively impacting lives every day.

Benefits

Health Benefits

Life Insurance

Paid Time Off

Flexible Schedule

Qualifications

• High School Diploma or GED required.
• Ability to operate basic machinery and communicate effectively.

Responsibilities

• Provide in-home installations and customer service for emergency response equipment.
• Educate subscribers on products and ensure comfort in usage.

Skills

Customer Service

Compassion

Communication Skills

Organizational Skills

Basic Machinery Operation

Education

High School Diploma or GED

Tools

PC

Fax Machine

Job description

About the Company

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Field Service Support Technician

This position will support the Pittsfield, MA area with a radius of up to 100 miles, so if you live within a 30-minute drive to the Pittsfield, MA area, then this will be an ideal location for you. The schedule is M-F 9am - 5:30pm.

In this role, you have the opportunity to:

The role of the Field Installer is to provide the best customer service experience to our customers while completing in-home installations, service, and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices. If you are a caring and compassionate person who enjoys speaking with seniors and can work independently, this could be the job for you!

You are responsible for:

1. Ability to adjust training to meet the needs of our subscribers, including speaking more slowly and clearly to ensure they understand our service.
2. Educating and training our subscribers and caregivers on our products/services in a professional, respectful manner.
3. Processing work orders from Lifeline for installation, training, customer service, or retrieval of equipment and/or products.
4. Completing tasks on work orders on the scheduled date and within a specified timeframe while offering service excellence to our customers.
5. Scheduling service and retrieval appointments with subscribers/caregivers within expected service and quality standards.
6. Acclimating subscribers/caregivers to Lifeline equipment and service, ensuring their comfort in its use.
7. Complying with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
8. Performing accurate and timely submission of Care Plan Agreement and other documents and reports as required.
9. Providing management with feedback and ideas for continuous improvement.
10. Occasional evening and/or weekend appointments required for emergency service work orders.

You are a part of: Connect America - Lifeline Systems Company.

To succeed in this role, you should have the following skills and experience:

1. High School Diploma or GED.
2. Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
3. Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
4. Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
5. Ability to organize and prioritize multiple tasks and to follow step-by-step installation instructions.
6. Valid Driver’s license (Up to 75% travel - local within 100-mile radius).
7. Adheres to uniform/dress code as required by the company.
8. Ability to lift up to 40 pounds and ability to climb stairs.

In return, we offer you:

The opportunity to work within a world-class customer service department providing a service that can save lives. You will also be eligible for benefits the first day you start work at Lifeline.