Field Service Support Senior Technician

Hillenbrand; Forestdale (RI); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in recycling solutions seeks a Field Service Technician to provide technical assistance and support for equipment installations and repairs while traveling extensively. The role demands a reliable and safety-conscious candidate with a degree in engineering or equivalent experience, strong troubleshooting skills, and effective communication abilities.

Benefits

Company credit card for travel

Per diem provided

Sign-on bonus

Qualifications

• Experience in troubleshooting and assembly of industrial equipment.
• Ability to write clear and concise documents.
• Knowledge of pneumatic and hydraulic systems.

Responsibilities

• Provide hands-on technical assistance at customer sites.
• Install, troubleshoot, and maintain equipment.
• Travel 75% of the time for service assignments.

Skills

Project Management

Troubleshooting

Communication

Safety Minded

Education

Associate's or Bachelor's degree in Electrical or Mechanical Engineering

Safety training such as OSHA 10 or 30

Tools

Basic Wiring

Job description

Position Summary:

$3000 sign-on bonus!

75% travel, per diem, company credit card provided!

*NOT an IT Tech role*

Coperion is seeking a Field Service Technician to join our team in Rhode Island. Candidates may live in Massachusetts or Connecticut but must be within an hour's commute to the facility and be available to work from the Rhode Island location when not traveling.

The Field Service Engineer (Recycling) is responsible for representing Herbold Meckesheim, US (a Coperion brand) in the capacity of service, providing hands-on technical assistance, installation support, startup, commissioning, troubleshooting, maintenance, repair, refurbishing, upgrades, and training at customer sites or remotely.

Work You’ll Do:

• Represent the company in the capacity of Service Representative, providing assistance and advice to customers and/or assigned personnel, including identifying opportunities to cross-sell or upsell equipment. Provide feedback on information received in the field on Coperion equipment and others.
• Install, troubleshoot, overhaul, and/or maintain gearboxes, lube oil systems, drive components, process sections, downstream equipment such as pelletizers, gear pump systems, and other associated equipment. Assist customers in starting newly installed equipment and train customer personnel as needed. Participation in classroom-type training may be required.
• Must be responsible, dependable, plus safety-minded. and work in accordance with all Coperion policies and standards, as well as adhere to all customer safety, drug, and alcohol control regulations and procedures.
• When not on travel assignment, provide on-call assistance to customers via various channels (phone, email, video call, etc.), assist with service report preparation and distribution, create field information packages for self, team, or the Company, and/or other related tasks.
• Keep accurate records by providing highly detailed reports and submitting them to appropriate partners in a timely manner.
• Must be willing to work flexible hours (holidays, weekends) and travel extensively in accordance with field service travel regulations. Responsibilities will include travel in blocks of up 3 weeks (North America) and up to 12 weeks when travelling outside North America; must have a valid passport and driver's license with a clean driving record.
• Other duties as assigned.
• Extensive Travel: 75%
• When not on travel assignments, you will work from our Rhode Island location, assisting with daily tasks and providing support.

Team:

The Herbold USA group is focusing on creating plastics recycling solutions, partnering with customers to Shape What Matters For Tomorrow.

Basic Qualifications:

• An associate's or bachelor's degree in electrical or mechanical engineering, or equivalent experience in related skills that meet the required qualifications.
• Safety training such as OSHA 10 or 30 (General Industry)
• Proven ability to provide project supervision, guidance, and project management for a team of millwrights and mechanical craft workers during equipment installation and equipment maintenance projects.
• Experience troubleshooting, methodical technical documenting, guiding, and/or performing assembly, dis-assembly, and repair of industrial equipment while using appropriate tools in a safe and effective manner, with a knowledge of basic wiring, electrical and control systems, pneumatic and hydraulic systems.
• Read and understand equipment drawings (General arrangement, assembly, exploded views, cross-section views, dimensions, tolerance, electrical wiring diagrams, etc.)
• Must have excellent professional verbal, written, and interpersonal communication skills.
• The ability to write clear, concise routine correspondence as well as comprehensive documents (PFD, P&ID, pneumatic/hydraulic diagrams, functional descriptions, equipment manuals, etc.)
• Knowledge of word processing (Word), spreadsheets (Excel), and PowerPoint.
• Must have a valid passport, driver’s license, and a clean driving record.

Preferred Qualifications:

• Proven experience working in a remote environment with minimal supervision.
• PLC/HMI programming