Field Service Support Engineer 2 2nd Shift

Intuitive; Jackson (MS); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading medical technology firm in Jackson, MS is seeking a Field Service Support Engineer 2 to provide maintenance and support for its products. The role involves troubleshooting and repairing equipment, coordinating installations, and maintaining customer relationships. Candidates should have field service experience, preferably with electro-mechanical systems, and excellent communication skills. This position requires significant travel and flexibility in schedule.

Benefits

Market-competitive compensation

Flexible working hours

Career development opportunities

Qualifications

• 1-3 years of field service experience preferred.
• Proven track record of troubleshooting electro-mechanical systems.
• Good written and oral communication skills.

Responsibilities

• Perform preventive maintenance and repairs on Intuitive products.
• Coordinate installation of systems and hardware.
• Complete administrative duties related to field activities.
• Maintain communication with customers and assist in their training.

Skills

Electro-mechanical systems troubleshooting

Excellent customer service

Communication skills

Administrative tasks completion

Education

Associate’s degree or equivalent training/experience

Job description

Job Description

Overview

Primary Function of Position

A Field Service Support Engineer 2 will support an assigned region or temporarily assigned territory with planned maintenance activities or other actions as required. When required; install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in an assigned region/territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills.

Essential Job Duties

• Perform all types of scheduled maintenance activities for an assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within a specified territory or region in accordance with procedures and within designated timeframes
• Coordinate and perform system and hardware delivery and installation
• Competent in knowledge and implementation of O.R. protocol and HIPAA standards
• Complete all administrative duties including, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
• Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
• Support Intuitive teams as required to facilitate company goals; e.g. Assist outside territories during times of an open territory or during absence of assigned Field Service Engineer, assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc.
• Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
• Complete all required training items to include, but not limited to; equipment training for all Intuitive products you may need to support, Intuitive Surgical University classes as required, and professional development courses as required by management
• Maintain all aspects of a temporarily assigned territory or region to include, but not limited to; responding to customer needs, establishing a rapport with assigned customer base, and supporting customer training and events as required

This position may be hired at a lower or higher profile

Qualifications

Required Skills and Experience

• Conduct training sessions at ISI, training centers, and hospitals
• Understand and comply with all department and company policies
• Provide management with a quarterly territory review and assessment
• Complete all administrative tasks in the required time frame
• Ad hoc tasks assigned by management
• Demonstrate individual characteristics expected of Intuitive personnel (e.g. Character, capacity, energy, experience)

Working Conditions

• Ability to Travel ~80% within the travel and expense policy (local, regional and national travel)
• Reside within 30 miles of an airport and within a designated city in your assigned region
• Willing to work a flex shift, second shift, or other as required by territory and management
• Clean driving record
• Able to lift 75 lbs and move wheeled objects up to 1200 lbs

Preferred Skills and Experience

• 1-3 years of Field Service Experience preferred
• Associate’s degree in related field or equivalent training/experience preferred
• Proven track record of troubleshooting electro-mechanical systems preferred
• Good written and oral communication skills
• General computer skills
• Excellent administrative and record keeping skills

Additional Information

Due to the nature of our business and the role, Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.