Field Service Supervisor - REQ ID 5839

The Cat Rental Store at Ohio Cat; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Join a leading company as a Field Service Supervisor, managing a talented team while ensuring customer satisfaction through effective service. The role involves overseeing operations, training technicians, and maintaining high standards in service delivery. Ideal candidates should have a high school diploma, industry knowledge, and strong leadership skills.

Benefits

401(k) Match

Health Insurance Options

Credit Union Membership

Life Insurance

Short-Term and Long-Term Disability Coverage

Educational Scholarships

Base Pay with Annual Bonus Potential

Qualifications

• Prior industry knowledge and technical background required.
• Some supervisory experience is needed.
• Physical ability to perform office and field tasks.

Responsibilities

• Lead daily Field Service Department operations.
• Manage and develop Field Service Technicians.
• Communicate with customers and ensure efficient service.

Skills

Leadership

Communication

Customer Interaction

Organizational Skills

Teamwork Ethic

Advanced Computer Skills

Education

High School diploma or equivalent

Tools

Caterpillar systems

Job description

Category(s): Columbus | Equipment and Power Systems | Full-Time

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career – See what opportunities await today!

The Field Service Supervisor leads our talented team of Field Service Technicians in getting our customers back to work. As a Field Service Supervisor, you will manage the day-to-day Field Service Department operations, communicate with our customers, and lead the service staff. In addition to the day-to-day operations, you will also take part in developing and training your field technicians and be involved in process review to ensure that we are running an efficient and effective service department. Join Ohio CAT today as a Field Service Supervisor and be a part of building the world around you!

JOB QUALIFICATIONS:

• A High School diploma or equivalent is required.
• Must have prior industry knowledge of the products and a technical background of the products sold and serviced.
• Some supervisory experience is required.

KEY COMPETENCIES:

• Must be highly motivated, with excellent leadership, communication, customer interaction, and organizational skills.
• Must have advanced computer skills and an understanding of Caterpillar systems.
• Ability to handle multiple tasks and have a teamwork ethic along with exceptional knowledge of construction equipment.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Three options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

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