Field Service Supervisor, Heavy, Altorfer Industries

Altorfer Inc; Rockford (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Join a third-generation family-owned company that values its people and offers a collaborative culture. As a Field Supervisor, you will lead a team of field technicians, ensuring high levels of customer satisfaction and operational efficiency. This role combines leadership with hands-on management of service activities, where your expertise in heavy equipment and customer relations will shine. With a strong emphasis on teamwork and integrity, you will be part of an industry leader that offers competitive pay and a comprehensive benefits package. If you are passionate about making a difference and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Holidays

Paid Time Off

Education Assistance

Voluntary Benefits

Qualifications

• 5 years of experience in heavy equipment service or related fields.
• 2 years of demonstrated management or leadership experience.

Responsibilities

• Lead field service activities to ensure customer satisfaction and efficiency.
• Manage workflow, scheduling, and performance metrics.

Skills

Leadership

Customer Relations

Communication Skills

Performance Metrics Interpretation

Safety Regulations Knowledge

Education

Heavy Equipment Trade Degree

Military Experience

Management Experience

Tools

Microsoft Office

Caterpillar Programs

DSI Dispatch System

Job description

Working Hours/Days

7:00 A.M to 4:00 P.M

Overview

POSITION SUMMARY: The Field Supervisor is accountable for the dispatch, efficiency, and discipline of all field technicians assigned. MGDust possesses a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

Basic Duties

The Field Service Supervisor is responsible for all field service activity within the territory. Responsibilities include the following:

• Exemplify our Corporate Values of Integrity, Customer Focus, Accountability, and Teamwork.
• Provide leadership and direction to achieve the highest levels of customer satisfaction, employee engagement, and profitability.
• Conduct regular meetings to coordinate activities, provide guidance, gather information, and communicate company strategy.
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency.
• Manage service, repair, and reconditioning of machines and components in the field.
• Manage field service customer communications.
• Manage the work order process from opening jobs through job invoicing.
• Develop quotes for complex jobs and quote approvals.
• Consistently enforce work rules and company policies.
• Effectively manage all Work In Progress (WIP).
• Conduct semi-annual performance reviews for all direct reports.
• Ensure operations conform to industry and company performance metrics and benchmarks.
• Occasionally participate in sales calls with Sales Reps.
• Perform all safety inspections on field vehicles and current employee safety programs.

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

• 5 years’ experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree.
• Minimum of at least two years demonstrated previous management and/or leadership experience.
• Advanced user of all Microsoft Office products, including Excel.
• Working knowledge of Caterpillar programs, DBSi, SIMS 2, and PSEL is a plus.
• Working knowledge of DSI dispatch system is a plus.

SUPERVISORY RESPONSIBILITIES: All field technicians directly report to the supervisor. Manage all admin personnel assigned to designated area.

Skills and Abilities:

• Ability to understand, interpret, and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment, and general operations.
• Exceptional communication, management, leadership, and interpersonal skills.
• Working knowledge of MSHA, OSHA, and EPA regulations as they relate to the industry.

Altorfer Industries offers an industry-leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance.
• 401(k).
• Paid Holidays.
• Paid Parental Leave and Funeral Leave.
• Paid Time Off: Prorated 80 hours of PTO.
• Education Assistance.
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance, and Identity & Fraud Protection.

Payrate: $65,000-$85,000 annually.

Physical Requirements/Working Conditions

This position works in an office environment and in a service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls, write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations. Will be required to wear appropriate safety equipment (e.g., safety glasses or side shields, safety boots, gloves) when needed. Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third-generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family-valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.