Field Service Supervisor - Floater (Phoenix)

Cummins Inc; Avondale (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Job summary

Cummins Inc. in Phoenix, AZ seeks a Service Supervisor-Floater to oversee Service Technicians and Team Leaders for efficient scheduling and high-quality repairs. You will communicate repair plans, align with quotes, and drive safety and process improvements in an on-site role.

The position requires technical leadership experience, a focus on customer satisfaction, and the ability to manage quotes, logistics, and warranty concerns. Exempt - Experienced, on-site with flexibility.

Qualifications

• Financial acumen to interpret key indicators for business decisions.
• Clear multi‑mode communication tailored to different audiences.
• Customer‑focused with ability to build strong relationships.
• Ability to direct work, delegate tasks and remove obstacles.
• Accountability for commitments and outcomes.
• Conflict management with minimal disruption.
• Diagnostics application to troubleshoot and plan repairs.
• Electronic service tools to diagnose issues and determine steps.

Responsibilities

• Supervise and coordinate Service Technicians and Team Leaders to optimize schedules.
• Explain repair plans clearly to Technicians, aligning with customer quotes.
• Monitor productivity and quality of repairs; coach and improve.
• Support Technicians with first‑level assistance and escalate when needed.
• Manage service logistics to ensure safety, quality, and efficiency.
• Review and develop quotes for accuracy; inform customers of status.
• Contribute to continuous improvement of processes.
• Maintain customer satisfaction and resolve warranty concerns promptly.

Skills

Financial acumen

Communicates effectively

Customer focus

Directs work

Accountability

Conflict management

Diagnostics knowledge

Electronic service tools

Education

College degree or equivalent

Job description

We are looking for a talented Service Supervisor-Floater to join our team specializing in Service for our Operations Unit in Phoenix, AZ.

In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.

• Communicate repair plans clearly to Technicians, aligning them with customer quotes.

• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.

• Support Technicians with first-level assistance and escalate technical issues when necessary.

• Manage service logistics to ensure safety, quality, and efficiency in operations.

• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.

• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.

• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively

To be successful in this role you will need the following:

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer focus: Building strong customer relationships and delivering customer-centric solutions.

• Directs work: Providing direction, delegating, and removing obstacles to get work done.

• Ensures accountability: Holding self and others accountable to meet commitments.

• Manages conflict: Handling conflict situations effectively, with a minimum of noise.

• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.

• Electronic Service Tool Application : Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

• Supervise and coordinateService Technicians and Team Leaders to ensure efficient work schedules.

• Communicate repair plansclearly to Technicians, aligning them with customer quotes.

• Monitor productivity and qualityof repairs, providing coaching and feedback for continuous improvement.

• Support Technicianswith first-level assistance and escalate technical issues when necessary.

• Manage service logisticsto ensure safety, quality, and efficiency in operations.

• Review and develop quotesfor accuracy, keeping customers informed of repair status and changes.

• Participate in continuous improvementby refining processes to meet evolving customers and organizational goals.

• Maintain customer satisfactionby addressing repair issues promptly and resolving warranty concerns effectively

Compensation:

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2435753

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.