Field Service Supervisor - EPG

Michigan CAT; Novi (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their team in Novi, Michigan. This role emphasizes a strong commitment to safety, teamwork, and customer satisfaction, providing an opportunity to grow both personally and professionally. The company values continuous improvement and innovation, ensuring that employees are equipped with the best tools and training to succeed. With a focus on creating a positive work environment, this position offers a chance to make a real difference in the lives of customers and colleagues alike. If you are ready to embrace challenges and contribute to a respected organization, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Profit Sharing Program

Life Insurance

Disability Insurance

Paid Time Off

Tuition Reimbursement

Company-Sponsored Training

Qualifications

• Strong emphasis on safety and teamwork.
• Desire to improve processes and customer satisfaction.

Responsibilities

• Equip customers with the best products for job site challenges.
• Support customers before, during, and after the sale.

Skills

Safety Awareness

Team Collaboration

Customer Service

Problem Solving

Continuous Improvement

Education

High School Diploma

Associate’s Degree in Diesel Technology

Job description

Michigan CAT is the authorized Caterpillar heavy equipment, truck, power systems and engine dealer for Michigan’s lower peninsula. Headquartered in Novi, the company has sales and service stores throughout the state in Novi, Brownstown Township, Grand Rapids, Kalkaska, Lansing, Macomb, Saginaw and Shelby Township.

Michigan CAT works to equip its customers with the best product to solve all their job site dilemmas and support them before, during and after the sale.

Are you a Technician exploring new opportunities?

Click on the following link to learn more:

Our Culture

Michigan CAT knows it is only as good as its people, so we equip our company with the best of the best. We could use someone like you — someone who wants to make a difference within our organization. Someone who enjoys challenges and looks for ways to make things better. Someone who wants unlimited opportunities to grow personally and professionally.

These are the values, behaviors and skills that define our corporate culture:

• Safety – Safety is paramount: more important than anything else.
• Win as a team – We will sacrifice individually for the betterment of the team.
• Customer focused – Customers are the reason we exist.
• Respectful of others – We treat others how we would like to be treated.
• We use a balanced scorecard – We balance employee satisfaction, customer loyalty, market share, and profitability.
• Continuously improving – Every day we improve ourselves, our processes and our results.
• Productive – We get the job done promptly, correctly, efficiently and on time.
• Innovative – We solve problems in better and creative ways.
• Well regarded – We are competent, fair and dependable with high integrity.

Company Benefits

MacAllister Machinery offers competitive salaries and a full line of benefits including:

• Medical, Dental and Vision insurance
• 401(k)—Immediate Eligibility with a 50% Company Match up to 6%
• Profit Sharing Program
• Basic and optional Life Insurance (dependent upon employment status)
• Short- and Long-Term Disability Insurance (dependent upon employment status)
• Holidays and paid-time off
• Tuition Reimbursement
• Company-Sponsored-Training Program
• Company-Provided Uniforms
• Safety Shoes and Glasses Reimbursement Program

Some of the above may be different or inapplicable to Union employees, whose benefits are generally provided through the Local 324 International Union of Operating Engineers and collectively bargained.

Upon consideration of employment a more detailed description of benefits will be provided.

ThinkBIG

Are you interested in earning a 2 year Associate’s Degree in Diesel Engine & Construction Technology? In partnership with Caterpillar and Owens Community College in Toledo, OH, MacAllister Machinery sponsors individuals interested in obtaining an Associate’s Degree in Diesel Technology.

MacAllister Technician School (MTS) is a 21 month program based out of Indianapolis for individuals to become Equipment Technicians. This school provides extensive classroom and shop training opportunities, organized to provide a smooth, consistent flow of training and education. With over 900 hours of instruction time, this is an intense educational experience involving on-line, classroom, and hands-on practical experiences. Classroom training will be at the Indianapolis and Washington branches, hands-on / shop training opportunities will be held at the employees’ hired location. While enrolled in the school participants are full time employees of MacAllister Machinery performing duties as assigned.

FAQs

How will I know if my information has been received?

Upon completing your application, you will receive an email confirmation that we have received your information.

Do I have to fill out the application to be considered…?

To be considered for a role at MacAllister Machinery/MacAllister Rental and/or Michigan CAT, you must complete the online process.

Do I need to re-apply as new opportunities are posted?

Yes, you need to apply to all positions for which you would like to be considered, even if it is a position you have applied to previously.

How can I check the status of my application?

If you have not heard from us regarding your application, you can assume your application is still under review or we are still accepting applications before moving to interviews. Please be sure to check your email regularly as we will respond to every application that we receive.

What is MacAllister Machinery/MacAllister Rental and Michigan CAT’s hiring process?

Our recruitment team or hiring manager will review all resumes and/or applications that are submitted. We will typically conduct a telephone interview with those candidates that are best suited for the position. If we feel the candidate meets the necessary criteria such as requirements, core competencies and a fit for our culture, the candidate will be referred to an in-person or virtual interview with hiring manager. Depending on the position, you could be invited back for follow-up interviews as well.

How much time should I allow to fill out the application?

The process generally takes about 5-10 minutes to complete. Please be sure your resume is up-to-date and ready to be uploaded.

What should I do if I am experiencing a technical problem with an online application?

I saw a position posted on a job board, but it is not posted on your website…

Our careers site has the most up-to-date openings. Job boards do not always get updated immediately. If the position is not on our website, it is not available. Be sure to return to our careers site regularly as new positions are posted daily.

If you have additional questions after reading this FAQ section, please reach out to us at [e-mail].