Field Service Specialist

Eriks; Roanoke (VA); On-site; USD 28,000 - 39,000; Full time

Job summary

Eriks in Roanoke, VA seeks an experienced Conveyor Belting Technician who is mechanically inclined to install and splice belts on customer sites. You will lead small field service tasks and provide onsite support, reporting to Field Service Supervisor.

The role requires travel, ability to work overtime, and strong safety adherence. Helpful background includes OSHA 10/MSHA, basic math, hand tools, and reliability in outdoor environments.

Qualifications

• Must be mechanically inclined with basic math skills.
• Ability to read and follow instructions and safety procedures.
• Strong customer service and professional interaction with customers and team members.

Responsibilities

• Lead field service tasks on conveyor belt installations and splices.
• Perform conveyor belt installation with mechanical or vulcanized splice.
• Travel to customer sites and support onsite service and warehouse tasks.
• Ensure safety policies and procedures are followed and documented.

Skills

Mechanical aptitude

Customer service

Safety orientation

Communication

Education

High School Diploma or GED

Tools

Hand tools

Tape measure

OSHA/ MSHA knowledge

Job description

Summary of the RoleSeeking an experienced Conveyor Belting Technician who is mechanically inclined. Performs splices and installation on various types of conveyor belts and components to meet customer and industry requirements. Responsible for leading individual tasks or small jobs. Performs other field service and warehouse tasks, as trained and required. Reports to Field Service Supervisor or Manager.ResponsibilitiesMust maintain 100% commitment to safety policies and proceduresWorks closely with Field Service Supervisors and team members in attaining goals and objectivesLeads field service team on jobs and works with team to perform conveyor belt installation with mechanical or vulcanized spliceGood understanding of overall Quality process and documentationCommunicate general and quality-related concerns to managementProvide onsite customer servicePerform conveyor belt installation with mechanical or vulcanized spliceUnderstands tools and machinery applicable to the jobTravel is a required part of jobPerform other duties as trained and qualified forSkills and AbilitiesMust be able to work overtime hours, evening and weekends, when requiredMust be able travel to out-of-town jobs, as neededPossess excellent customer service skills and the ability to interact with customers, and team-members in a professional mannerBasic mechanical skills including the use of hand tools.Basic computer skills including; internet and email.Must be able to apply OSHA standards applicable and MSHA standards as applicable (training will be provided)Minimum QualificationsBe at least 21 years of ageHave a valid driver’s license and a clean driving recordAt least 3 years of experience working with conveyors and conveyor componentsHave a high school diploma/GEDReliable transportation is a mustBe able to work independentlyAbility to safely drive a Company truck or other mechanical equipmentAbility to work overtime, as requiredAbility to work nights and weekends, as requiredBasic math skillsProperly measure with a tape measureAbility to travel on regular basisBackground checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)Must be able to successfully pass a DOT physical exam, or have a current DOT medical cardPreferred QualificationsExperience working with conveyors and conveyor componentsCompletion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experienceMechanically inclinedKnowledge of maintenance and repair of machinery a plusOSHA 10 and MSHA certificationsFirst aid and CPR certificationsPhysical Requirements and Work EnvironmentThis role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid.Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.Ability to work in a stationary position for extended periods of time.Ability to work at varying work-surface levels and machine operation heights.Ability to move above or below workstations or retrieve items from various heights.Ability to ascend and descend ladders or stairs, as required.Ability to distinguish colors.Ability to comprehend and follow instructions and safety procedures.Ability to read, write and communicate in EnglishAbility to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.Ability to count and measure accurately.Ability to properly and safely use mechanical equipment and tools.Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day.Ability to inspect products for wear, damage, and leaks.Ability to respond to safety signals, alarms, and verbal instructions.Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions.Equal Opportunity EmployerIt is our policy to employ qualified persons without regard for veteran or disability status.Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.