Field Service Supervisor

Komatsu; Nevada (IA); On-site; USD 90,000 - 130,000; Full time

Job summary

Komatsu is seeking a Field Service Supervisor to manage the Field Service Technicians at the Robinson site, Ely NV and surrounding areas. You will ensure safe, efficient, and quality service at the customer site, while achieving revenue, margin, and expense targets and coordinating manpower to meet service demands.

You will interact with customers daily, set expectations, and lead a team focused on safety, reliability, and operational excellence.

Qualifications

• Previous leadership experience or equivalent technical experience in heavy mining equipment.
• Proven experience with shovels and draglines in a mining or industrial setting.
• Demonstrated success in project management and field operations.

Responsibilities

• Provide direct supervision, mentorship, and performance management for the Field Service Team.
• Champion a zero-harm safety philosophy by enforcing safety standards and MSHA compliance.
• Oversee field service projects from quoting through completion and ensure timely execution.
• Maintain clear, professional communication with customers and internal leadership.
• Build and maintain the field service team to meet budgeted headcount and coordinate resources.
• Monitor and drive field service utilization metrics and efficiency improvements.
• Provide expert-level technical assistance and troubleshoot complex issues for customers.

Skills

Leadership experience

MSHA certification

Mining equipment knowledge

Diagnostic tools

Microsoft Office

Travel readiness

Tools

Diagnostic tools

Service management software

Microsoft Office

Job description

Field Service Supervisor

Posting Start Date: 7/31/26

Job Location (Short): Salt Lake City, Utah, USA, 84104 | Elko, Nevada, USA, 89801 | Ely, Nevada, USA, 89301

Requisition ID: 34436

Onsite or Remote: Onsite Position

Job Overview

Komatsu is looking for a Field Service Supervisor in Ely NV! In this role you will manage the Field Service Technicians at the Robinson site. This position supports operational needs, enhances leadership engagement, and supports the technician teamto ensure safe, efficient, and quality service at our customer site. This role focuses on promoting a zero-harm safety culture, maintaining strong customer relationships, providing technical support, and overseeing project execution. In this role the Supervisor will set clear expectations, interact with customer and account manageers daily, and ensure the customers needs are met.

The supervisor will also be accountable for achieving financial targets, including revenue, margin, and expense control, while coordinating manpower and resources.

This is a great position for someone with prior management and customer-facing experience.

We are open to candidates in Ely, Salt Lake City, and theElko regionwho are open to commuting to Ely and being onsiteMonday through Friday to support the technicians and customer.

Key Job Responsibilities

• Team Leadership & Supervision Provide direct supervision, mentorship, and performance management for the Field Service Team. Foster a culture of accountability, collaboration, and continuous improvement.
• Safety & Compliance Champion a zero-harm safety philosophy by enforcing safety standards, conducting regular audits, and ensuring compliance with MSHA and other regulatory requirements.
• Project & Job Management Oversee field service projects from quoting through completion. Ensure timely coordination, resource allocation, and execution of service jobs to meet customer expectations and company standards.
• Customer & Stakeholder Communication Serve as the primary point of contact for customers and internal leadership. Maintain clear, professional communication to support service delivery and resolve issues.
• Workforce Planning & Coordination Build and maintain the field service team to meet budgeted headcount. Collaborate with other regions to optimize manpower utilization and respond to fluctuating service demands.
• Service Utilization & Efficiency Monitor and drive field service utilization metrics. Identify opportunities to improve efficiency, reduce downtime, and enhance service quality.
• Technical Support Provide expert-level technical assistance to both internal teams and external customers. Troubleshoot complex issues and guide resolution using diagnostic tools and engineering principles.

Qualifications/Requirements

• Education & Experience
  • Previous leadership experience or equivalent technical experience in heavy mining equipment.
  • Proven experience with shovels and draglines in a mining or industrial setting.
  • Demonstrated success in project management and field operations.
• Certifications & Skills
  • MSHA certification required.
  • Proficient in using diagnostic tools, functional testing equipment, and specialty instruments.
  • Strong computer literacy, including Microsoft Office and service management software.
  • Excellent verbal and written communication skills.
  • Ability to travel as needed to support field operations and company objectives.
  • Valid driver's license.
• Technical Aptitude
  • Ability to interpret and explain complex engineering concepts in practical, easy-to-understand terms.
  • Strong problem-solving skills and a proactive approach to technical challenges.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. The offer will consider a wide range of factors, including experience and location.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/