Field Service Supervisor

DHL Express; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus programs

401K with company match

Medical, Dental, Vision

Job summary

DHL Express in Kansas City seeks a Field Service Supervisor to coordinate parcel movement by air and ground, including international import/export operations. The role requires supervising 8–12 staff, training and coaching, and ensuring compliance with company policies to optimize productivity.

The position emphasizes KPI management, cost control, and close collaboration with partners to drive service excellence. A valid driver’s license and background checks are required.

Qualifications

• BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience.
• Professional certification required in some areas.
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards.
• Must be 18 years old.
• Excellent customer service skills.
• Candidate must pass pre-employment background, drug, and medical physical screening.

Responsibilities

• Expedites daily activities of all operational functions to achieve client satisfaction and profitability.
• Supervises airport ramp operations and loading/unloading of cargo aircraft.
• Supervises warehouse sort operations for international shipments.
• Monitors flights and communicates network updates; ensures contingencies are deployed.
• Develops and manages relationships with Business Partners; supports special projects.

Skills

Customer service

Supervisory experience

Leadership

Communication

MS Office

Education

BS/BA

Professional certification

Tools

MS Office

Job description

What makes DHL greatOur People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualifiedField Service Supervisor. The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.

Key Responsibilities:

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervises warehouse sort operations processing international import and export shipments
• Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Charged with developing and managing relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensures quality system is implemented and maintained within area of responsibility
• Manage Key Performance Indicators and cost levels
• Assists in annual budget preparation
• Provides technical product assistance to staff
• Advises staff of changes to company policies and goals
• Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
• Sets objectives and delivers results with a short-term, operational focus
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
• Assigns and checks work
• Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
• Provides guidance and training
• Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Skills & Qualifications:

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Typically requires BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must be 18 years old
• Excellent customer service skills
• Candidate must pass pre-employment background, drug, and medical physical screening

Physical Requirements:

• Must be able to lift up to seventy (70) lbs occasionally
• Must be able to lift forty (40) lbs frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.