Field Service/Start-Up Engineer I

CTC; Boise (ID); On-site; USD 60,000 - 80,000; Full time

Job summary

CTC in Boise, Idaho, seeks a Field Service/Start-Up Engineer I to perform on-site service and repair of semiconductor processing equipment. You will troubleshoot issues, train customer technicians, and coordinate with peers to minimize downtime.

The role requires an Associate's degree (Bachelor's preferred) and 1+ years of maintenance/repair experience, with emphasis on mechanical aptitude and strong customer communication. Domestic and international travel possible.

Qualifications

• Associate's degree in Electronics, Engineering, or related field (Bachelor's preferred).
• 1+ years of experience in maintenance, repair, and troubleshooting of semiconductor capital equipment.
• Strong mechanical aptitude and ability to use appropriate tools.
• Excellent customer interface and communication skills.
• Solid understanding of technical issues related to equipment maintenance, repair, and installation.

Responsibilities

• Perform on-site service and repair of semiconductor processing equipment.
• Troubleshoot equipment problems and maintain records/reports as required.
• Coordinate activities with peers, supervisors, and customers to minimize equipment downtime.
• Order and install parts as needed.
• Respond to emergency service calls.
• Instruct customer operating technicians on system operation and maintenance.
• Perform upgrades and modifications to equipment.
• Stay current on equipment/tools through training, manuals, and factory updates.
• Ensure upkeep, maintenance, and security of company property (vehicles, tools, etc.).
• Maintain standards of conduct acceptable to both TEL and customers to retain site credentials.

Skills

Mechanical aptitude

Customer interface

Communication skills

Troubleshooting

Education

Associate's degree in Electronics, Engineering, or related field

Bachelor's preferred

Job description

Field Service/Start-Up Engineer I Responsibilities

• Perform on-site service and repair of semiconductor processing equipment.
• Troubleshoot equipment problems and maintain records/reports as required.
• Coordinate activities with peers, supervisors, and customers to minimize equipment downtime.
• Order and install parts as needed.
• Respond to emergency service calls.
• Instruct customer operating technicians on system operation and maintenance.
• Perform upgrades and modifications to equipment.
• Stay current on equipment/tools through training, manuals, and factory updates.
• Ensure upkeep, maintenance, and security of company property (vehicles, tools, etc.).
• Maintain standards of conduct acceptable to both TEL and customers to retain site credentials.

Qualifications

• Associate's degree in Electronics, Engineering, or related field (Bachelor's preferred).
• 1+ years of experience in maintenance, repair, and troubleshooting of semiconductor capital equipment.
• Strong mechanical aptitude and ability to use appropriate tools.
• Excellent customer interface and communication skills.
• Solid understanding of technical issues related to equipment maintenance, repair, and installation.

Physical Demands and Work Conditions

• Duties often performed in confined areas within clean room environments, sometimes in awkward positions or high places.
• Mechanical aptitude, manual dexterity, and ability to lift/carry up to 50 pounds required.
• May involve bending, stooping, crawling, climbing, and use of Personal Protective Equipment (PPE).
• Work may include exposure to chemicals, electric currents, high voltage, moving mechanical parts, or radiation.
• Occasional travel to TEL factories, training facilities, and customer locations (domestic and international).
• Vision requirements: close vision, color vision, peripheral vision, and depth perception, and ability to adjust focus.
• Clean room garments may be required for extended periods.
• PPE required, including safety glasses, safety shoes, and bump cap.
• Job duties may involve walking up to/exceeding 10,000 steps and multiple flights of stairs per 12-hour shift.

Additional Notes

• Highly desired: Associate's or Bachelor's degree in Science or Engineering.
• Mechanical aptitude is essential.
• Industrial experience preferred.
• Training includes approximately 6 weeks of domestic travel in the first year; potential travel to Japan for tool training.
• Initial training on Shift 1, followed by compressed day schedules.