Field Service Specialist - Southeast Region

ZipRecruiter; Miami (FL); Remote; Full time

Job summary

A leading company in collegiate and high school commencement services is seeking a Field Service Specialist. This role involves providing administrative support to the sales team, managing customer inquiries, and ensuring smooth communication. The ideal candidate will have strong organizational skills and a background in sales support or customer service.

Qualifications

• Proven experience in sales support or customer service roles.
• Ability to travel within the U.S., including overnight and extended trips.

Responsibilities

• Collaborate with the Regional Vice President to ensure successful outcomes of all events.
• Respond to customer inquiries, providing accurate information and resolving issues.
• Maintain and update sales records, contracts, and customer databases.

Skills

Communication

Organizational Skills

Customer Service

Education

High school diploma or equivalent

College degree in business, marketing, or related field

Tools

Microsoft Office Suite

Adobe

CRM software

Job description

Job Description

Salary: $20 Hourly

About Balfour & Co.

Balfour & Co. is one of the world's leading Collegiate and High School commencement services companies, offering innovative, personalized products like class jewelry, yearbooks, regalia, school uniforms, and photography. With brands such as Balfour, GradImages, ArtCarved, and more, we've been helping students celebrate life's most meaningful moments since 1913. Balfour has around 4,000 employees and operates in 3 countries.

Job Summary

The Field Service Specialist will assist the Regional Vice President and the sales team by providing administrative and operational support. This role involves managing college accounts, handling customer inquiries, maintaining sales records, and ensuring smooth communication between the sales team and clients.

Key Responsibilities

• Collaborate with the Regional Vice President to ensure successful outcomes of all events in your region through collaboration, coordination, communication, and shared ownership.
• Respond to customer inquiries, providing accurate information and resolving issues promptly.
• Execute and oversee all details of the events in your region, including planning, marketing, execution, and rebooking.
• Support excellence in event execution, including presentation quality, on-site product sales and distribution, and proper documentation for internal operations and customers.
• Maintain and update sales records, contracts, and customer databases.
• Assist with scheduling meetings, organizing sales events, and managing travel arrangements for the sales team.
• Take on additional tasks as needed, demonstrating flexibility.

Qualifications

• High school diploma or equivalent; a college degree in business, marketing, or a related field preferred.
• Proven experience in sales support or customer service roles.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, Adobe, and CRM software.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively.
• Ability to travel within the U.S., including overnight and extended trips.
• Valid driver's license.

Work Environment

• Based within the Southeast territory with occasional travel for sales events or client meetings.
• Collaborative and dynamic team environment.

Remote work options available.