Field Service Specialist - Richmond, VA

Lutron Electronics Co., Inc; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Field Services Specialist to join their expanding team. This role focuses on delivering exceptional customer service while troubleshooting and setting up advanced lighting systems. The ideal candidate will have a strong background in electro-mechanical systems and be passionate about technology. With opportunities for growth and a commitment to quality, this position is perfect for someone eager to make a difference in a fast-paced and dynamic environment. Join a leader in lighting control solutions and help shape the future of customer experiences.

Benefits

Competitive Compensation

Benefits Package

Career Growth Opportunities

Training and Education Support

Qualifications

• 5+ years of experience in electro-mechanical or related fields.
• Proficiency in computer operation and troubleshooting electrical systems.

Responsibilities

• Deliver exemplary customer service to Lutron customers in the field.
• Become proficient in servicing all Lutron Commercial Systems.

Skills

Customer Service

Troubleshooting Electrical Systems

Computer Operation Skills

Electro-Mechanical Experience

Bilingual (English/Spanish)

Education

High School Diploma or GED

Trade School Experience

Tools

Microsoft Office

Outlook/Teams

Job description

Overview

Lutron Services Company, Inc. has an immediate opening for aField Services Specialist in the Richmond, VA area. A successful Field Services Specialist will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron Services Co., Inc. offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment.

In this position, you would be a key part of our expanding Field Service team, as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. Build your career in an innovative, growing company by developing a working knowledge of Lutron systems and supporting our customers.

Responsibilities

• Deliver exemplary customer service to Lutron customers in the field
• Become proficient in servicing (commissioning, troubleshooting, repairing) all Lutron Commerical Systems while following field service procedures
• Coordinate and organize onsite visits with contractors and facility managers to ensure proper system installation
• Work independently in a fast-paced environment at various commercial jobsites to accommodate their ever changing needs and priorities
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products
• Stay aligned to Lutron’s culture and values:
  • Be passionate
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
  • Be customer focused
  • Be ethical

Qualifications

• High School Diploma or GED equivalent required
• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required
• Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required;Computer networking experience preferred
• Experience with troubleshooting electrical systems required
• Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required
• Willingness to travel 30% of the time required
• Valid driver’s license required
• Must be able to pass background checks and drug screens, as required per jobsite
• Bi-lingual (English/Spanish) preferred

Lutron Services Co., Inc. is a subsidiary of Lutron Electronics.Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website atwww.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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