Field Service Specialist - Ion Chromatography

Davita Inc.; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in laboratory instruments seeks a Field Service Specialist in the Denver area. The role entails hands-on technical work with ion chromatography systems, offering opportunities for significant field travel and customer engagement. Success hinges on strong technical and interpersonal skills, ensuring optimal customer service and system performance.

Benefits

Comprehensive Medical, Dental, and Vision coverage

Tuition reimbursement program

401(k) savings plan

Paid vacation, holidays, and sick days

Qualifications

• 2-4 years of hands-on repair experience with ion chromatography.
• Experience with chemical instrumentation is preferred.
• Prior business travel experience is a plus.

Responsibilities

• Perform on-site services including repairs and installations of ion chromatography equipment.
• Ensure optimal system performance through maintenance and certifications.
• Collaborate with customers for support via phone, email, and in-person.

Skills

Chemistry knowledge

Technical repair skills

Customer relations

Education

BS/BA in Chemistry or related degree

Job description

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results—join us!

We are the North American division of the renowned Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing and research.

We are seeking a driven and customer-focused Field Service Specialist to join our Ion Chromatography Service team in the Denver, CO area. The ideal candidate will work within a territory that includes parts of CO, WY, MT, UT, NE, and KS, residing within a 3-4 hour driving radius of Denver. Travel outside of the assigned region may be required to assist in other parts of the U.S.

If you enjoy hands-on technical work, this is your chance to be an integral part of a dynamic team and make an immediate impact!

As a successful Metrohm Field Service Specialist, you will apply your instrument and chemistry knowledge and technical experience with ion chromatography equipment to resolve customer instrumentation issues and ensure optimal system performance.

Your on-site services will include tasks ranging from simple repairs to complex installations, preventive maintenance, certifications, and refresher training for benchtop ion chromatography (IC) equipment. Additionally, this role offers the opportunity to collaborate with Metrohm's Process Analytics customers, focusing on IC equipment integrated within Metrohm's advanced Process Analytics solutions.

You will travel to diverse labs, meet different people, and observe various instrument applications. You will have resources to support clients face-to-face, via phone, email, and Microsoft Teams. The ability to prioritize a busy schedule over a large territory and work within a team is essential; positive customer relations and good collaboration with sales colleagues and customer support are key to success. Significant field travel will be required.

Ideal Experience and Education:

BS/BA in Chemistry (or a closely related degree) with 2-4 years of hands-on repair experience with ion chromatography and other chemical instrumentation. Prior travel for business is a plus.

Additional requirements:

Successful completion of a pre-employment background check, employment and education verification, and a 10-panel drug screening (including marijuana) are necessary.

At Metrohm USA, we're more than a leader in chemical analysis; we're a community driven by passion, integrity, and a commitment to quality and innovation. With expertise in laboratory and process systems—titration, ion chromatography, electrochemistry, and spectroscopy—our approach extends beyond technology. We foster an environment where our people feel valued, heard, and inspired to excel, ensuring we deliver exceptional solutions while cultivating a culture of mutual respect and continuous improvement. Our commitment to customer care is deeply embedded in our culture, making every Metrohm experience personal and supportive.

Discover how our dedication to science and humanity shapes everything we do at www.metrohm.com.

Eligible employees may participate in the following benefits:

• Comprehensive Medical, Dental, and Vision coverage
• Basic life insurance and accidental death and dismemberment
• Short- and long-term disability
• Tuition reimbursement program
• Paid vacation, holidays, sick, and personal days
• 401(k) savings plan
• And more!

Metrohm USA, Inc. is an Equal Opportunity Employer.

We are committed to affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Metrohm USA, Inc. is an E-Verify employer.