Field Service Specialist - Ion Chromatography

Metrohm USA; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision

Life insurance

401(k) matching

Tuition reimbursement

Paid time off

Supportive culture

Job summary

Metrohm USA, the North American division of Metrohm AG, is seeking a Field Service Specialist with ion chromatography expertise to support customers across Florida and portions of southern Georgia, Alabama, and South Carolina. Ideal base: Tampa Bay area.

You will install, calibrate, and service benchtop IC systems, troubleshoot remotely or on-site, and collaborate with Sales and Product teams to ensure exceptional customer experiences. Willingness to travel extensively is essential.

Qualifications

• BS/BA in Chemistry or closely related field.
• 2–4 years hands-on experience repairing ion chromatography or related laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively throughout the territory.

Responsibilities

• Installations, repairs, calibrations, certifications, preventive maintenance for benchtop IC systems.
• Support customers on-site and remotely (phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

Skills

Troubleshooting

Communication

Time management

Independent work

Travel readiness

Education

BS/BA in Chemistry or related

Job description

Greater Tampa Bay Area or Orlando, FL | FL, and southern portions of GA, AL, & SC

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results.

Join us! We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis.

We’re currently seeking a Field Service Specialist with ion chromatography (IC) expertise to serve customers across Florida and portions of southern Georgia, Alabama, and South Carolina. The ideal candidate will be based in the Tampa Bay area.

What You’ll Do

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

Territory

This role covers Florida and portions of southern Georgia, Alabama, and South Carolina, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands‑on experience repairing ion chromatography or related laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.

Bonus Points For

• Previous experience traveling for field service work.
• Familiarity with process‑based IC applications.

Earnings Potential

The posted salary range represents base pay only. In addition to base salary, this position is eligible for quarterly bonus opportunities. Your base salary offer will reflect your experience, capabilities, and the value you bring to the team.

Why Metrohm USA?

At Metrohm, we combine world‑class technology with a people‑first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

Benefits That Work for You

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth‑oriented team culture

Other Requirements

• Must pass pre‑employment background check, education and employment verification, and a 10‑panel drug screening (including marijuana).

People & Culture

Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees. We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities. Metrohm USA is a federal contractor and E-Verify employer.