Field Service Specialist - Chemical Instrumentation

Metrohm; Fort Worth (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Field Service Specialist to join their dynamic team in the greater Dallas-Fort Worth area. This exciting role involves applying your expertise in chemistry and technical skills to address customer instrumentation challenges and ensure optimal performance. You'll travel to various labs, providing on-site service, conducting repairs, and collaborating with sales and support teams to enhance customer satisfaction. With a commitment to quality and innovation, this company fosters a supportive environment where your contributions will make a substantial impact.

Benefits

Comprehensive Medical, Dental and Vision

Basic life insurance

Short- and long-term disability

Tuition reimbursement program

Paid vacation

401k savings

Qualifications

• 4 years of hands-on repair experience with scientific equipment.
• Strong background in chemistry and troubleshooting skills.

Responsibilities

• Provide field service coverage and solve instrumentation issues.
• Perform repairs, installations, and preventive maintenance.

Skills

Troubleshooting

Customer Service

Field Service

Chemistry Knowledge

Technical Experience

Education

BS/BA in Chemistry

Related Degree

Tools

Scientific Instruments

TeamViewer

Job description

Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) calling 813-316-4735 (2) informing us regarding the nature of your request and (3) providing your contact information. Please do not direct any other general employment related questions to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this e-mail address and/or phone number.

Do you enjoy solving customer problems? Do you excel at troubleshooting scientific instruments?

It's an exciting time at Metrohm USA!

We are the North American division of world-renowned Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an experienced Field Service Specialist to join our team. The ideal candidate will be based in the greater Dallas - Fort Worth area. This position will provide field service coverage to customers in Dallas, Texas and the eastern portion of Oklahoma. Travel outside of the assigned territory may be required to assist within the South region.

It’s your chance to be an integral part of a dynamic team and make an immediate impact!

As a successful Metrohm Field Service Specialist you will apply your instrument and chemistry knowledge and technical experience to solve customer’s instrumentation issues and ensure optimal system performance.

On-site service may include simple-to-complex repairs, installations, preventive maintenance, certification, refresher training, and more.

You will get to travel to a diverse group of labs, meet different people, and see various instrument applications at work. You will have the resources to support the client face-to-face, via phone, email, Teams, and TeamViewer. The ability to juggle and prioritize a busy schedule over a large territory is essential; positive customer relations, as well as good collaboration with local Sales colleagues and customer support, ensure sure-fire success in this role. Significant field travel will be required.

Ideal Experience and Education:

BS/BA in Chemistry (or closely related degree) and 4 years of hands-on repair experience with scientific equipment. Experience traveling for business in the past is a plus.

Additional Requirements:

Successful completion of a pre-employment background check, employment and education verification, and a 10-panel drug screening, which includes marijuana, is also necessary. Must have and maintain a valid driver’s license and insurable Motor Vehicle Report.

At Metrohm USA, we're more than a leader in chemical analysis; we're a community driven by passion, integrity, and a commitment to quality and innovation. With expertise in both laboratory and process systems for titration, ion chromatography, electrochemistry, and spectroscopy, our approach goes far beyond just technology. We believe in creating an environment where our people feel valued, heard, and inspired to do their best, ensuring that we not only deliver exceptional solutions but also foster a culture of mutual respect and continuous improvement. The way we take care of customers is deeply embedded in our culture, making every Metrohm experience uniquely personal and supportive.

Discover how our dedication to both science and humanity shapes everything we do at www.metrohm.com

Eligible employees may choose to participate in the following benefits:

• Comprehensive Medical, Dental and Vision
• Basic life insurance and accidental death and dismemberment
• Short- and long-term disability
• Tuition reimbursement program
• Paid vacation, holidays, sick and personal days
• 401k savings
• And more!

If you are interested in applying for this exciting opportunity, please submit your resume and cover letter for our consideration.

Metrohm USA, Inc. is an Equal Opportunity Employer.
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

Metrohm USA, Inc. is a federal contractor with a commitment to engage in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities.

Metrohm USA, Inc. is an E-Verify employer.

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