Field Service Specialist

hrsystem; Roanoke (VA); On-site; USD 42,000 - 68,000; Full time

Job summary

LGG INDUSTRIAL in Roanoke, VA is seeking an experienced Conveyor Belting Technician to splice and install belts on customer sites and lead small field service jobs. You will ensure safety, quality, and on-time delivery while supporting field operations.

The ideal candidate has 3+ years' conveyor experience, a valid driver’s license, and willingness to travel. This full‑time, non‑exempt role requires overtime and weekend work as needed.

Qualifications

• Be at least 21 years of age.
• Have a valid driver's license and a clean driving record.
• At least 3 years of experience working with conveyors and conveyor components.
• Have a high school diploma/GED.
• Reliable transportation is a must.
• Be able to work independently.
• Ability to travel on regular basis.
• Background checks and drug screening may be required (DOT).
• Must be able to pass a DOT physical exam or hold a current DOT medical card.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures.
• Leads field service team on jobs and works with team to perform conveyor belt installation with mechanical or vulcanized splice.
• Provide onsite customer service and communicate quality-related concerns to management.
• Understand tools and machinery applicable to the job.
• Travel is a required part of the job.

Skills

Overtime availability

Travel willingness

Customer service

Basic mechanical skills

OSHA/MSHA training offered

English communication

Education

High school diploma or GED

Tools

Hand tools

Tape measure

Job description

LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com

ABOUT THIS OPPORTUNITY

Role Profile

Position: Field Service Specialist

Job Location: Roanoke, VA

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

Seeking an experienced Conveyor Belting Technician who is mechanically inclined. Performs splices and installation on various types of conveyor belts and components to meet customer and industry requirements. Responsible for leading individual tasks or small jobs. Performs other field service and warehouse tasks, as trained and required. Reports to Field Service Supervisor or Manager.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures
• Works closely with Field Service Supervisors and team members in attaining goals and objectives
• Leads field service team on jobs and works with team to perform conveyor belt installation with mechanical or vulcanized splice
• Good understanding of overall Quality process and documentation
• Communicate general and quality-related concerns to management
• Provide onsite customer service
• Perform conveyor belt installation with mechanical or vulcanized splice
• Understands tools and machinery applicable to the job
• Travel is a required part of job
• Perform other duties as trained and qualified for

Skills and Abilities

• Must be able to work overtime hours, evening and weekends, when required
• Must be able travel to out-of-town jobs, as needed
• Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
• Basic mechanical skills including the use of hand tools.
• Basic computer skills including; internet and email.
• Must be able to apply OSHA standards applicable and MSHA standards as applicable (training will be provided)

Minimum Qualifications

• Be at least 21 years of age
• Have a valid driver's license and a clean driving record
• At least 3 years of experience working with conveyors and conveyor components
• Have a high school diploma/GED
• Reliable transportation is a must
• Be able to work independently
• Ability to safely drive a Company truck or other mechanical equipment
• Ability to work overtime, as required
• Ability to work nights and weekends, as required
• Basic math skills
• Properly measure with a tape measure
• Ability to travel on regular basis
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
• Must be able to successfully pass a DOT physical exam, or have a current DOT medical card

Preferred Qualifications

• Experience working with conveyors and conveyor components
• Completion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experience
• Mechanically inclined
• Knowledge of maintenance and repair of machinery a plus
• OSHA 10 and MSHA certifications
• First aid and CPR certifications

Physical Requirements and Work Environment

This role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.

Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid.

Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.

Ability to work in a stationary position for extended periods of time.

Ability to work at varying work-surface levels and machine operation heights.

Ability to move above or below workstations or retrieve items from various heights.

Ability to ascend and descend ladders or stairs, as required.

Ability to distinguish colors.

Ability to comprehend and follow instructions and safety procedures.

Ability to read, write and communicate in English

Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure ma