Field Service Specialist

North American Transportation Management Institute; Gainesville, Northern (VA, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid time off

Job summary

Herc Rentals in Gainesville, VA is seeking a Field Service Specialist to coordinate service of equipment away from branch locations and dispatch field maintenance. You will assist in tracking costs and input work orders while maintaining strong customer relationships.

The role requires a High School diploma with experience in the heavy equipment industry and prior rental-service experience. Physical duties include lifting up to 50 pounds and outdoor work as needed.

Qualifications

• High School diploma with experience in heavy equipment.
• Experience in equipment rental service is preferred.

Responsibilities

• Coordinate and dispatch field maintenance and road mechanics.
• Assist Maintenance Supervisor with customer and staff communications.
• Process field service work orders and parts ordering.
• Coordinate outside vendors and track costs.
• Adhere to company policies and procedures.

Skills

Fleet maintenance

Customer service

Rapport building

Interpersonal communication

Technical diagnostics

Lifting up to 50 lbs

Indoor/outdoor work

Stamina

Endurance for repeated tasks

Education

High School diploma with equipment experience

Job description

Job Title: Field Service Specialist

Gainesville, VA, USA, 20156

Employment Status: Full-time

Posting Start Date: 9/22/26

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking costs, and input work orders.

What you will do...

• Assist the Maintenance Supervisor with the following:
  • Communication with all customers, internal and external - including over the phone troubleshooting
  • Processing of field service work orders
  • Parts ordering
  • Coordination of outside vendors
• Coordinate and dispatch all road mechanics in a timely manner
• Ensure unparalleled customer satisfaction and raise customer issues to Maintenance Supervisor
• All other tasks assigned by Management
• Adhere to company policies and procedures

Requirements

• High School diploma with experience in the heavy equipment industry
• Prior experience in the equipment rental industry within a service capacity

Skills

• Understanding of fleet maintenance
• Customer service resolution
• Ability to develop rapport with customers
• Interpersonal communication
• Technical Diagnostics
• Ability to safely lift 50 pounds frequently
• Ability to work both indoors and outdoors as required
• Ability to sit, stand, and walk for extended periods
• Ability to perform repetitive tasks, including stretching, turning, twisting, and reaching overhead
• Ability to bend, crouch, squat, kneel, and stoop for extended periods

Req #: 71117

Pay Range: $20.00 - $25.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

Building Your Financial Future

• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.