Field Service Software Engineer

Artidis Ag; Georgia; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus for outstanding performance

Job summary

Artidis Ag is seeking a Field Service Software Engineer to support software-related components of ARTIDIS systems in Georgia, USA. The candidate will diagnose and resolve software issues while ensuring reliable system performance.

Responsibilities include field service support, troubleshooting system software, and maintaining documentation. Applicants should possess a Bachelor’s degree in a relevant field and experience in software troubleshooting and medical device compliance.

Qualifications

• Experience in troubleshooting software and hardware issues on technical systems.
• Ability to read and modify existing software code.
• Experience with medical device quality requirements.

Responsibilities

• Provide field service support for software-related issues.
• Diagnose software issues and support corrective actions.
• Perform troubleshooting and maintain service-related software tools.

Skills

Software troubleshooting

Debugging

Root cause analysis

Qt/C++

QML

Version control systems

Medical device compliance

Education

Bachelor’s degree in Computer Science, Software Engineering or related field

Job description

About ARTIDIS

ARTIDIS AG is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization. The ARTIDIS nanotechnology platform integrates different types of clinical data into the ARTIDISNET digital platform, allowing physicians to significantly shorten the current diagnostic process and benefit both the patient and the healthcare system. ARTIDIS enables professionals to design personalized cancer treatment plans tailored to individual patients' needs and desired outcomes.

Job Purpose

The Field Service Software Engineer is responsible for supporting the installation, maintenance, and troubleshooting of software-related components of ARTIDIS systems. The role ensures reliable system performance by diagnosing and resolving software issues encountered during field operations and by supporting service activities on installed devices. The engineer will provide technical support to systems and collaborate closely with ARTIDIS headquarters and other sites around the world to ensure alignment in troubleshooting, service practices, and system performance. The position acts as an interface between field operations and the software development team, ensuring that issues identified in real-world environments are properly analyzed, documented, and communicated for continuous product improvement.

Duties and Responsibilities

• Provide field service support for software-related issues and hardware issues on deployed ARTIDIS systems.
• Diagnose, reproduce, and analyze software issues reported from the field, identify root causes, and support corrective actions.
• Perform remote and on-site troubleshooting of system software during installation, maintenance, and service activities.
• Develop and maintain service-related software tools, scripts, or minor patches to support troubleshooting and operational performance.
• Coordinate with European headquarters and sites when required to align on service activities, software releases, and troubleshooting practices.
• Support system installation, commissioning, and validation activities, ensuring proper software configuration and functionality.
• Write and maintain technical documentation, troubleshooting guides, and service procedures related to software operation.
• Assist in testing and verification of software updates before deployment to field systems.
• Provide technical feedback from field observations to support continuous improvement of ARTIDIS software and system reliability.
• Maintain accurate service records and reports for troubleshooting activities and system performance.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Biomedical Engineering, or a related technical field, or equivalent practical experience.
• Experience with software troubleshooting, debugging, and root cause analysis in technical systems.
• Ability to read and understand existing software code (Qt/C++, QML) and perform basic modifications or diagnostics when necessary.
• Familiarity with software documentation, requirements, and troubleshooting procedures.
• Experience with version control systems (e.g., Git) is an advantage.
• Strong knowledge of medical device quality and regulatory requirements (FDA, ISO 13485, IEC 62304, or similar).
• Strong analytical and problem-solving skills with the ability to diagnose complex system issues.
• Ability to work independently in a field service environment and manage multiple technical tasks.
• Strong communication skills and ability to collaborate with cross-functional teams including software, hardware, and operations teams.
• Ability to collaborate with the European headquarters and sites.

Working Conditions

The position requires the employee to go the extra mile when needed and requires a team player who appreciates direct communication. It offers a competitive salary and a bonus for outstanding performance.