Field Service Scheduling Coordinator II

Bio-Rad Laboratories, Inc; Indiana (PA); Remote; USD 48,000 - 84,000; Full time

Job summary

A leading life science company is seeking a Field Service Scheduling Coordinator to manage and schedule service calls across the United States. The ideal candidate will ensure seamless customer experiences and support field engineers by coordinating schedules. This role requires a high school diploma, strong customer service skills, and proficiency with tools like MS Office and SAP. Flexibility for remote work is available.

Benefits

Competitive medical plans

401k plus profit sharing

Paid time off

Employee stock purchase program

Extensive learning and development opportunities

Qualifications

• Previous Customer Service experience preferred.
• Strong analytical, organization, reading, and writing skills.
• Ability to work independently in a remote work environment.

Responsibilities

• Coordinate and schedule field service calls effectively.
• Communicate with customers to schedule service activities.
• Log case updates and maintain CRM records.

Skills

Customer Service

MS Office

Time Management

Analytical Skills

Education

High School Diploma

Tools

SAP

ServiceMax

SalesForce

Job description

The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers, Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availabilities. This includes direct customer communications to schedule best available dates for activities.

How You’ll Make An Impact:

• Provide a seamless experience for Bio-Rad customers by playing a key role in field service response time.
• Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls.
• Positively impact CSAT (Customer Satisfaction) and other performance metrics.
• Increase scheduling efficiency by having visibility to open work orders – Contribute to increasing customer instrument “uptime.”

What You Bring:

• Education: High School Diploma or equivalent.
• Previous Customer Service experience preferred.
• Computer Skills: Basic to intermediate MS office including Teams, Outlook, SharePoint.
• Strong analytical, organization, reading, writing skills.
• Good to excellent time management skills.
• SAP/ServiceMax/SalesForce experience is strongly preferred.
• Ability to work independently and take initiative in a fully remote work environment.

Location: Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S.

Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!

Compensation: The estimated annual salary for this position is $48,700 to $83,300 at the time of posting. This range is inclusive of all geographic locations within the United States*. Actual compensation will be provided in writing at the time of an offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.