Field Service Representatives

STS Aviation Group; Madison Heights (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

STS Technical Services is seeking a Field Service Representative in Madison Heights, Michigan, to provide hands-on technical support for vehicle platforms at customer sites. This role travels extensively to support maintenance, diagnostics and operator training, acting as the bridge between engineering and end users.

Key duties include root-cause analysis, field service reporting, and collaboration with Engineering, Operations and Program Management to drive product improvements.

Qualifications

• High school diploma or GED.
• 5+ years of hands-on vehicle or heavy equipment maintenance and troubleshooting.
• Ability to read manuals, schematics, wiring diagrams and engineering drawings.
• Proficiency with diagnostic tools and test equipment.
• Proficiency using standard hand and power tools.
• Valid driver’s license and ability to obtain/maintain security clearances.

Responsibilities

• Provide on-site technical support for vehicle platforms and subsystems at customer locations.
• Perform scheduled maintenance, diagnostics and corrective repairs.
• Serve as primary contact between customers and Engineering, Operations and Program Management.
• Conduct root cause analysis on system failures and field issues.
• Document findings and recommend corrective actions through field service reports.
• Deliver operator and maintainer training to customer personnel.
• Coordinate warranty repairs with internal teams and support parts procurement.
• Travel to customer locations across the United States and internationally as required.

Skills

Vehicle maintenance

Troubleshooting

Reading schematics

Diagnostic tools

Hand tools

Driver's license

ITAR compliance

Security clearance

Education

High school diploma or GED

Tools

Diagnostic tools

Test equipment

Job description

STS Technical Services is hiring Field Service Representatives in Madison Heights, Michigan, to provide hands‑on technical support for vehicle platforms and systems deployed at customer locations.

This field-based role serves as a direct technical link between engineering teams and end users. The Field Service Representative supports vehicle maintenance, troubleshooting, operator training, fielding activities and product improvement efforts while traveling extensively to customer sites.

Travel of up to 75 percent is required.

• Job Title: Field Service Representative
• Department: Field Operations / Customer Support
• Location: Madison Heights, Michigan, with extensive travel
• Reports To: Engineering Lead
• FLSA Status: Non-Exempt
• Travel: Up to 75 percent
• Security: Must be able to obtain and maintain required security clearance

Position Overview

The Field Service Representative serves as the primary on-site technical resource for vehicle platforms and systems operating at customer locations.

This position provides scheduled maintenance, diagnostics, corrective repairs and technical training while documenting field issues and communicating directly with Engineering, Operations and Program Management teams.

The Field Service Representative is also responsible for providing real-time feedback from the field to support engineering changes, technical publication updates and continuous product improvement.

Responsibilities

• Provide on-site technical support for vehicle platforms and subsystems at customer locations
• Perform scheduled maintenance, diagnostics and corrective repairs
• Serve as the primary point of contact between customers and Engineering, Operations and Program Management teams
• Conduct root cause analysis on system failures and field issues
• Document findings and recommend corrective actions through field service reports
• Deliver operator and maintainer training to customer personnel
• Support new vehicle fielding activities
• Support vehicle integration events and acceptance testing
• Maintain accurate service records, inspection logs and parts usage reports
• Coordinate warranty repairs with internal teams
• Support parts procurement and component return or exchange activities
• Work with Supply Chain and Logistics teams to support field requirements
• Identify opportunities for engineering changes and product improvements
• Recommend technical publication updates based on field observations
• Follow applicable safety standards and customer site requirements
• Maintain compliance with applicable ITAR and export control requirements
• Support program reviews, readiness assessments and customer meetings
• Provide technical input regarding fielded system performance
• Travel to customer locations throughout the United States and internationally when required

Required Qualifications

• High school diploma or GED
• At least five years of hands‑on experience in vehicle or heavy equipment maintenance, repair and troubleshooting
• Ability to read and interpret technical manuals
• Ability to read schematics, wiring diagrams and engineering drawings
• Proficiency with diagnostic tools and test equipment
• Proficiency using standard hand and power tools
• Strong written and verbal communication skills
• Ability to prepare clear and professional field service reports
• Valid driver’s license
• Ability to obtain and maintain required security clearances
• U.S. citizenship required for ITAR compliance
• Ability to travel up to 75 percent

Preferred Qualifications

• Associate or bachelor’s degree in a technical discipline such as mechanical, electrical, automotive or a related field
• Prior military experience supporting tactical or armored vehicle platforms
• Military maintenance experience or equivalent
• Experience supporting defense or government customers in a field service or contractor role
• Familiarity with automotive electrical systems
• Familiarity with CAN bus architectures
• Experience with hybrid or electric drivetrains
• ASE certifications or equivalent industry credentials
• Experience using ERP or service management systems
• Experience with work order tracking and parts management
• Familiarity with ITAR or EAR export control requirements in a field environment

Core Competencies

• Strong customer focus and ability to build productive working relationships
• Technical problem-solving skills across mechanical and electrical systems
• Ability to communicate technical findings clearly to technical and non-technical audiences
• Ability to adapt to changing priorities and field conditions
• Strong personal accountability
• Ability to work with minimal supervision
• Ability to respond effectively in time-sensitive customer environments

Physical Requirements and Work Environment

• Ability to lift up to 50 pounds
• Ability to work in physically demanding environments
• Ability to work on shop floors, test tracks and in field conditions
• Ability to work outdoors in varying weather and climate conditions
• Willingness to work non-standard hours, weekends and extended shifts as required
• Ability to travel up to 75 percent
• Ability to complete extended assignments at customer sites when required

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading aerospace, manufacturing, defense and industrial organizations across the United States. We connect skilled professionals with career opportunities where their experience can make an immediate impact.

Equal Opportunity Employer

STS Technical Services is an equal opportunity employer.