Field Service Representative - Site Lead

AV; Petaluma (CA); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K with company matching

9/80 schedule

Paid holiday shutdown

Job summary

AV is seeking a Field Service Representative Site Lead to oversee daily operations at maritime and land-based deployed sites in support of MUAS Jump20 and other programs. The role requires leading all Jump20 FSRs onsite, ensuring flight standards, safety programs, and mission objectives are met.

Deployment rotations are typically 5 months on site and 2 months off site; travel is OCONUS. Requires active clearance, combat readiness, and strong leadership to coordinate with customer leads and

Qualifications

• 5+ years of experience planning and leading operations in a supervisory role.
• Experience in overseeing day-to-day site operations and safety programs.
• Ability to brief senior leadership and maintain cohesive site teams.
• Strong knowledge of military organizational dynamics and aviation operations.

Responsibilities

• Oversee day-to-day operations on maritime and land-based deployed sites.
• Manage COMSEC and HAZMAT programs, safety and flight standards.
• Schedule flights to meet mission objectives and monitor GFP/HVA inventories.
• Mentor FSRs and provide site performance feedback.
• Maintain reporting cadence (daily/weekly/monthly) and liaison with customer leads.

Skills

OCONUS UAV operations

Operations leadership

Leadership & communication

Military organizational dynamics

UAV operator experience (AVO)

VTOL UAV experience

FAA medical prerequisites

ConOps/COMSEC familiarity

Education

Bachelor’s degree in related area

Tools

FAA Airframe and Powerplant license

Job description

Job Description

The Field Service Representative Site Lead (SL) is responsible for overseeing daily operations at both Maritime and Land Based deployed sites, in support of Medium UAS (MUAS) Jump20 program and other special programs. The SL will daily interact with customer leads and is expected to professionally balance meeting mission needs, contractual requirements and customer expectations. This position will supervise all Jump20 FSR’s onsite and is accountable for all onsite operations. The SL is responsible for assisting in development of site specific standard operating procedures and for maintaining those standards for the duration of the deployment.

Worker Type

Regular

Summary

The Field Service Representative Site Lead (SL) is responsible for overseeing daily operations at both Maritime and Land Based deployed sites, in support of Medium UAS (MUAS) Jump20 program and other special programs. The SL will daily interact with customer leads and is expected to professionally balance meeting mission needs, contractual requirements and customer expectations. This position will supervise all Jump20 FSR’s onsite and is accountable for all onsite operations. The SL is responsible for assisting in development of site specific standard operating procedures and for maintaining those standards for the duration of the deployment.

Deployment rotations are typically 5 months on site and 2 months off site. There are very little to no job requirements during the time off between deployments and Site Leads can live anywhere they choose.

Position Responsibilities

• Responsible for day-to-day operations on site to include
• COMSEC program.
• HAZMAT program.
• Air and ground safety programs.
• Quality assurance.
• All air operations and upholding flight standards and discipline.
• Scheduling of flights to meet mission objective.
• Maintenance program oversight.
• FSR mentorship and evaluation.
• All inventory controls to include government furnished property (GFP), high value asset (HVA), and general inventories.
• Be the primary point of contact with customer/user.
• Providing briefings on operations (Pre and Post Flight) and site status to the local customer.
• Cultivate a professional, cohesive team site environment leading to efficient and affective operations.
• Daily, weekly, monthly reports as required.
• Report any deficiencies or issues to maintain the mission readiness rate of the deployed site.
• Other duties; as assigned, to meet operational intent of the deployed site.
• Potential to assist in other internal AV duties (IRAD, Training, FAT, etc) on a non-standard basis.

Basic Qualifications (Required Skills And Experience)

• Previous OCONUS unmanned systems operations experience
• 5+ years’ experience in planning and leading operations in a supervisory role.
• Able to demonstrate leadership qualities necessary to brief Senior Operations leadership and maintain a cohesive atmosphere among site personnel.
• Knowledge of military organizational dynamics
• AVO – UAV operator experience (1000 hours).
• MECH -- VTOL UAV experience (3 Years). Rotor exp (3 years). FAA Airframe and Powerplant license preferred.
• Able to qualify for and maintain FAA Class II Medical Certificate
• Demonstrated leadership and communication skills.
• Special Operations experience is preferred.
• Site Lead experience in support of Tier I special forces preferred

Minimum Qualifications

• Demonstrated people managements and leadership qualities
• Possess outstanding interpersonal skills, be self-motivated, and work without supervision.
• Bachelor’s degree in related area and/or 5 years past experience in manned and/or unmanned aviation either fixed wing or rotorcraft.
• Be available to do extended OCONUS travel for 5-month deployments.

Physical Requirements

• Ability to speak, read, and write English
• Able to pass medical screening, and background investigation
• Ability to lift 35 to 100 pounds
• Ability to travel OCONUS
• Ability to obtain pass Class 2 Medical Assessment
• Ability to live on Maritime Vessels (upholding a standard of physical and emotional fitness).

Special Requirements

• U.S. Citizen required, per ITAR definition, and contract requirements.
• Active Secret or TS level clearance.
• Employment is contingent upon meeting all medical requirements for overseas assignment.
• Ability to apply and setup GOVT accounts for maintaining communications on the high side.

Clearance Level

Secret

The Salary Range For This Role Is

$27 - $42

ITAR Requirement

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR

• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits

AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits.

About AV

AV isn’t for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.

We don’t just build defense technology—we redefine what’s possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.

Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian—but we’re not building history, we’re building what’s next.

If you're ready to build technology that matters—with speed, scale, and purpose—there’s no better place to do it than AV.

We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.

ITAR

U.S. Citizenship is required. Secret or Top Secret clearance, or the ability obtain a clearance is desired.